Ticket / Internal Ticket
REQUEST XCON BARU C2IX KE LT 17 MTEN
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 236Closed 232Resolved 3
Meta
Customer Internal TicketStatus closedPattern ONU online but no internet
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| #1214 | closed | PENGECEKAN WEBSITE PT DMS 17/08/2026 |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1300 | in_progress | PERBAIKAN BACKBONE NAGRAK TO KATULAMPA |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1294 | in_progress | PENARIKAN KABEL ODP 14.1.7 |
| #1253 | closed | PEMASANGAN POWER SUPPLY OLT ZTE C320 LALADON |
| #1252 | closed | JALUR IATECH KEARAH KARADENAN PUTUS |
| #1250 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1248 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1247 | closed | PPPOE OFF PADA OLT ISP-BJD-RAFALLD-C-01 |
| #1246 | closed | PENGECEKAN DAN PERBAIKAN ODC OC.15.1/16 - BENDUNGAN |
Raw JSON
{"id":543,"customer_id":0,"ticket_type":"internal","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":4,"assigned_role":"noc","request_by":"Internal Staff","topic_id":1,"subtopic_id":2,"channel_id":3,"subject":"REQUEST XCON BARU C2IX KE LT 17 MTEN","description":"<ul>\r\n<li>request xcon baru C2IX ke pihak nex</li>\r\n<li>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/05/1222.png\" border=\"0\" alt=\"Attachment\" width=\"313\" style=\"max-width: 100%;height: 440px\" /></p>\r\n<p>sudah dilakukan request ke pihak nex by email</p>\r\n</li>\r\n<li>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/05/13333.png\" border=\"0\" alt=\"Attachment\" width=\"828\" style=\"max-width: 100%;height: 173px\" /></p>\r\n<p> </p>\r\n</li>\r\n</ul>","status":"closed","priority":"medium","created_by":4,"created_at":"2026-05-03 13:19:35","updated_at":"2026-05-17 23:12:05","last_activity":"2026-05-17 23:12:05","company_name":"","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"Email","status_label":"Closed","employee_name":"Muhamad Cahyo Wicaksono","reply_count":1,"assignees":[{"type":"employee","value":"4","display_name":"Muhamad Cahyo Wicaksono"},{"type":"role","value":"noc","display_name":"NOC"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/05/1222.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/05/13333.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/05/laporan-17-mei-26-1.jpg.jpg","replies":[{"id":919,"user_id":4,"display_name":"Muhamad Cahyo Wicaksono","reply_text":"<ul>\r\n<li>Xcon baru sudah selesai dipasang dan C2IX sudah up kembali</li>\r\n<li class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/05/laporan-17-mei-26-1.jpg.jpg\" border=\"0\" alt=\"Attachment\" width=\"819\" style=\"max-width: 100%;height: 357px\" /></li>\r\n</ul>\r\n<p> </p>","created_at":"2026-05-17 23:11:55"}]}