Ticket / Internal Ticket
OP.16.1.7/8 RUKO OFFLINE
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 236Closed 232Resolved 3
Meta
Customer Internal TicketStatus closedPattern ONU online but no internet
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1273 | closed | SETTING MODEM DI LOKASI CUSTOMER AN NURUL KHOERUNNISA |
| #1266 | closed | PORT PCI LAN CARD MATI PADA PC SERVER |
| #1253 | closed | PEMASANGAN POWER SUPPLY OLT ZTE C320 LALADON |
| #1248 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1247 | closed | PPPOE OFF PADA OLT ISP-BJD-RAFALLD-C-01 |
| #1246 | closed | PENGECEKAN DAN PERBAIKAN ODC OC.15.1/16 - BENDUNGAN |
| #1228 | open | PENGECEKAN PERANGKAT ROUDUS TRENGGALEK |
| #1217 | closed | KONEKSI STUCK - Z3 14/09/26 |
| #1216 | closed | KONEKSI DOWN - SMKN 1 GUNUNG PUTRI |
| #1214 | closed | PENGECEKAN WEBSITE PT DMS 17/08/2026 |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1300 | in_progress | PERBAIKAN BACKBONE NAGRAK TO KATULAMPA |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1294 | in_progress | PENARIKAN KABEL ODP 14.1.7 |
| #1253 | closed | PEMASANGAN POWER SUPPLY OLT ZTE C320 LALADON |
| #1252 | closed | JALUR IATECH KEARAH KARADENAN PUTUS |
| #1250 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1248 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1247 | closed | PPPOE OFF PADA OLT ISP-BJD-RAFALLD-C-01 |
| #1246 | closed | PENGECEKAN DAN PERBAIKAN ODC OC.15.1/16 - BENDUNGAN |
Raw JSON
{"id":580,"customer_id":0,"ticket_type":"internal","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":15,"assigned_role":"subscriber","request_by":"Internal Staff","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"OP.16.1.7/8 RUKO OFFLINE","description":"<ul>\r\n<li>ODP 16.1.7/8 Pagelaran terpantau down dan yang terdampak ada 8 user </li>\r\n<li> </li>\r\n<li class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/05/odp.png\" border=\"0\" alt=\"Attachment\" width=\"875\" style=\"max-width: 100%;height: 792px\" /></li>\r\n</ul>\r\n<p> </p>","status":"closed","priority":"high","created_by":4,"created_at":"2026-05-11 07:36:14","updated_at":"2026-05-14 08:09:07","last_activity":"2026-05-14 08:09:07","company_name":"","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"M Fikri Abillah","reply_count":5,"assignees":[{"type":"employee","value":"15","display_name":"M Fikri Abillah"},{"type":"employee","value":"10","display_name":"Dede Doni"},{"type":"employee","value":"14","display_name":"Ronald Maradona"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/05/odp.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/05/43870.jpg, http://portaljagad.rafatek.net/wp-content/uploads/2026/05/Screenshot-2026-05-12-at-07.44.02.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/05/1000510842.jpg, http://portaljagad.rafatek.net/wp-content/uploads/2026/05/Screenshot-2026-05-12-at-7.03.12-PM.png","replies":[{"id":886,"user_id":14,"display_name":"Ronald Maradona","reply_text":"<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/05/43870.jpg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\ninput odp banding , setelah displesing ulang input dapet -15 dan Odp aktif kembali","created_at":"2026-05-11 19:36:28"},{"id":889,"user_id":7,"display_name":"Muhammad Ichwani Iskandar","reply_text":"<p>Redaman terpantau masih tiinggi dan akan dijadwalkan kembali.</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/05/Screenshot-2026-05-12-at-07.44.02.png\" border=\"0\" alt=\"Attachment\" width=\"566\" style=\"max-width: 100%;height: 444px\" /></p>\r\n<p> </p>","created_at":"2026-05-12 07:44:45"},{"id":890,"user_id":15,"display_name":"M Fikri Abillah","reply_text":"Untuk odp 16.1.7 sudah up kembali dan redaman sudah normal\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/05/1000510842.jpg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n ","created_at":"2026-05-12 12:42:58"},{"id":894,"user_id":3,"display_name":"Chairul Syawal","reply_text":"<p>Saat ini terpantau offline kembali dan customer komplain jika loss lagi</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/05/Screenshot-2026-05-12-at-7.03.12-PM.png\" border=\"0\" alt=\"Attachment\" width=\"790\" style=\"max-width: 100%;height: 393px\" /></p>\r\n<p> </p>","created_at":"2026-05-12 19:03:33"},{"id":898,"user_id":15,"display_name":"M Fikri Abillah","reply_text":"Odp 16.1.7 sudah up kembali","created_at":"2026-05-13 14:02:46"}]}