Ticket / Internal Ticket
1 ODC DI SINDANG BARANG LOJI OFFLINE OC.2.2/16-SIBAR-LOJI
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 475Closed 453Resolved 12
Meta
Customer Internal TicketStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1035 | in_progress | MODEM LOSS A/N CITRA CUSTOMI |
| #1034 | in_progress | MODEM LOSS A/N ANISA MADRONI |
| #1033 | in_progress | PERBAIKAN MODEM LOSS A/N CITRA CUSTOMI |
| #1032 | in_progress | PERBAIKAN MODEM LOSS A/N HARYANTI YANTI |
| #1031 | in_progress | PERBAIKAN REDAMAN TINGGI A/N NENG IDA |
| #1028 | closed | PERBAIKAN ODP LOSS 7.2.6/8 |
| #1027 | in_progress | PERBAIKAN MODEM A/N MUHAMMAD ROHMAN |
| #1024 | closed | PERBAIKAN BROADBAND A/N OCIH ABIZAR |
| #1023 | in_progress | PERBAIKAN BROADBAND A/N SRI ARIANTI |
| #1022 | closed | PERBAIKAN BROADBAND A/N FERA ERLINDA |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1030 | in_progress | PERBAIKAN JALUR PON 10 PENGKOLAN |
| #1028 | closed | PERBAIKAN ODP LOSS 7.2.6/8 |
| #1013 | closed | MODEM LOSS - A/N AHMAD AFFAN |
| #1011 | closed | PERBAIKAN ODP OFFLINE 16.1.3/8 |
| #993 | closed | MODEM LOSS - A/N AHMAD SANTIAJI |
| #985 | closed | PERBAIKAN ODP REDAMAN TINGGI 2.1.3/8 |
| #984 | closed | PENGECEKAN BACKBONE LALADON TO SINBAR |
| #970 | closed | RO, SW DOWN - BANTAR KEMANG |
| #969 | closed | SURVEI LOKASI BARU POP PADJAJARAN |
| #965 | closed | ODP REDAMAN TINGGI - 2.1.3 BUKIT ASRI |
Raw JSON
{"id":59,"customer_id":0,"ticket_type":"internal","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":0,"assigned_role":"subscriber","request_by":"Internal Staff","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"1 ODC DI SINDANG BARANG LOJI OFFLINE OC.2.2/16-SIBAR-LOJI","description":"<p>Tim mendapatkan laporan dari customer jika koneksi loss merah, tim melakukan pengecekan pada sistem dan hasilnya 1 odc terpantau offline.</p>\r\n<p><img class=\"aligncenter\" style=\"max-width: 100%;height: 291px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot-2026-02-08-at-10.17.33-AM.png\" alt=\"Attachment\" width=\"474\" /></p>","status":"closed","priority":"high","created_by":3,"created_at":"2026-02-08 10:18:00","updated_at":"2026-04-12 09:33:05","last_activity":"2026-04-12 09:33:05","company_name":"","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"","reply_count":3,"assignees":[{"type":"role","value":"subscriber","display_name":"TS"},{"type":"role","value":"freelance","display_name":"FREELANCE"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot-2026-02-08-at-10.17.33-AM.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/02/WhatsApp-Image-2026-02-08-at-11.24.45.jpeg","replies":[{"id":81,"user_id":13,"display_name":"Muhammad Ridwan","reply_text":"<p>Saat ini sedang diproses pengecekan dan perbaikan, kabel putus karena pohon dibabat oleh warga dan banyak kabel yang jatuh.</p>\r\n<p><img class=\"aligncenter\" style=\"max-width: 100%;height: 443px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/WhatsApp-Image-2026-02-08-at-11.24.45.jpeg\" alt=\"Attachment\" width=\"332\" /></p>","created_at":"2026-02-08 15:01:42"},{"id":87,"user_id":10,"display_name":"Dede Doni","reply_text":"Odc Sindang barang Loji sudah up kembali","created_at":"2026-02-09 13:26:55"},{"id":88,"user_id":14,"display_name":"Ronald Maradona","reply_text":"penyambungan kabel 12 cord yang putus di Loji.\r\n\r\nKabel yg ga disambung oren, ijo, merah\r\n\r\nOdc 2.2/16 sudah aktif lagi","created_at":"2026-02-09 14:44:31"}]}