Ticket / Internal Ticket
1 ODC DI SINDANG BARANG LOJI OFFLINE OC.2.2/16-SIBAR-LOJI
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
Meta
Customer Internal TicketStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1300 | in_progress | PERBAIKAN BACKBONE NAGRAK TO KATULAMPA |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1294 | in_progress | PENARIKAN KABEL ODP 14.1.7 |
| #1253 | closed | PEMASANGAN POWER SUPPLY OLT ZTE C320 LALADON |
| #1252 | closed | JALUR IATECH KEARAH KARADENAN PUTUS |
| #1250 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1248 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1247 | closed | PPPOE OFF PADA OLT ISP-BJD-RAFALLD-C-01 |
| #1246 | closed | PENGECEKAN DAN PERBAIKAN ODC OC.15.1/16 - BENDUNGAN |
Raw JSON
{"id":59,"customer_id":0,"ticket_type":"internal","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":0,"assigned_role":"subscriber","request_by":"Internal Staff","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"1 ODC DI SINDANG BARANG LOJI OFFLINE OC.2.2/16-SIBAR-LOJI","description":"<p>Tim mendapatkan laporan dari customer jika koneksi loss merah, tim melakukan pengecekan pada sistem dan hasilnya 1 odc terpantau offline.</p>\r\n<p><img class=\"aligncenter\" style=\"max-width: 100%;height: 291px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot-2026-02-08-at-10.17.33-AM.png\" alt=\"Attachment\" width=\"474\" /></p>","status":"closed","priority":"high","created_by":3,"created_at":"2026-02-08 10:18:00","updated_at":"2026-04-12 09:33:05","last_activity":"2026-04-12 09:33:05","company_name":"","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"","reply_count":3,"assignees":[{"type":"role","value":"subscriber","display_name":"TS"},{"type":"role","value":"freelance","display_name":"FREELANCE"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot-2026-02-08-at-10.17.33-AM.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/02/WhatsApp-Image-2026-02-08-at-11.24.45.jpeg","replies":[{"id":81,"user_id":13,"display_name":"Muhammad Ridwan","reply_text":"<p>Saat ini sedang diproses pengecekan dan perbaikan, kabel putus karena pohon dibabat oleh warga dan banyak kabel yang jatuh.</p>\r\n<p><img class=\"aligncenter\" style=\"max-width: 100%;height: 443px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/WhatsApp-Image-2026-02-08-at-11.24.45.jpeg\" alt=\"Attachment\" width=\"332\" /></p>","created_at":"2026-02-08 15:01:42"},{"id":87,"user_id":10,"display_name":"Dede Doni","reply_text":"Odc Sindang barang Loji sudah up kembali","created_at":"2026-02-09 13:26:55"},{"id":88,"user_id":14,"display_name":"Ronald Maradona","reply_text":"penyambungan kabel 12 cord yang putus di Loji.\r\n\r\nKabel yg ga disambung oren, ijo, merah\r\n\r\nOdc 2.2/16 sudah aktif lagi","created_at":"2026-02-09 14:44:31"}]}