Ticket / Internal Ticket

INDIKASI XCON 100G APJII TO MTEN DOWN

Pattern stats, related by pattern, related by customer, raw ticket payload.

Pattern stats

Total 206Closed 200Resolved 3

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Customer Internal TicketStatus closedPattern ONU online but no internet

Related by pattern

ID	Status	Subject
#1030	in_progress	PERBAIKAN JALUR PON 10 PENGKOLAN
#1026	closed	PERBAIKAN BROADBAND A/N ADE LILIS ROHANA
#1025	in_progress	ONU HUBIN dan PERPUSTAKAAN
#1016	closed	PERBAIKAN BROADBAND A/N LILIS ROHANA
#1015	in_progress	PERBAIKAN BROADBAND A/N ANDRIYANA/NUNUNG
#1010	closed	PERBAIKAN BROADBAND A/N SUMARNI PUPUT
#1009	closed	PERBAIKAN BROADBAND A/N LUSI YANTI
#1008	closed	PERBAIKAN BROADBAND A/N MELA AYU LESTARI
#1005	closed	PERBAIKAN BROADBAND A/N AMINATUL ROSIDAH
#1001	closed	PERBAIKAN BROADBAND A/N NURHANI SUPANGKAT

Related by customer

ID	Status	Subject
#1030	in_progress	PERBAIKAN JALUR PON 10 PENGKOLAN
#1028	closed	PERBAIKAN ODP LOSS 7.2.6/8
#1013	closed	MODEM LOSS - A/N AHMAD AFFAN
#1011	closed	PERBAIKAN ODP OFFLINE 16.1.3/8
#993	closed	MODEM LOSS - A/N AHMAD SANTIAJI
#985	closed	PERBAIKAN ODP REDAMAN TINGGI 2.1.3/8
#984	closed	PENGECEKAN BACKBONE LALADON TO SINBAR
#970	closed	RO, SW DOWN - BANTAR KEMANG
#969	closed	SURVEI LOKASI BARU POP PADJAJARAN
#965	closed	ODP REDAMAN TINGGI - 2.1.3 BUKIT ASRI

Raw JSON

{"id":630,"customer_id":0,"ticket_type":"internal","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":7,"assigned_role":"noc","request_by":"Internal Staff","topic_id":1,"subtopic_id":2,"channel_id":4,"subject":"INDIKASI XCON 100G APJII TO MTEN DOWN","description":"<ul>\r\n<li>Traffic sempat down down sekitar pukul 19:10</li>\r\n<li>\r\n<img class=\"alignnone\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/05/laporan-20-mei-26-1.jpg.png.jpeg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" />\r\n</li>\r\n<li>Kemungkinan ada indikasi xcon 100G APJII to MTEN sempat down</li>\r\n<li>Log sisi sw cisco mten lt 17</li>\r\n<li>\r\n<img class=\"alignnone\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/05/laporan-20-mei-26-2.jpg.png.jpeg\" border=\"0\" alt=\"Attachment\" width=\"802\" style=\"max-width: 100%;height: 324px\" />\r\n</li>\r\n<li>Log sisi sw cisco MMR</li>\r\n<li>\r\n<img class=\"alignnone\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/05/laporan-20-mei-26-3.jpg.png.jpeg\" border=\"0\" alt=\"Attachment\" width=\"832\" style=\"max-width: 100%;height: 192px\" />\r\n</li>\r\n<li>Besok malam akan dijadwalkan tim untuk pergantian sfp 100g di sisi MTEN dan APJII</li>\r\n</ul>\r\n \r\n \r\n \r\n \r\n \r\n \r\n<ul>\r\n<li> </li>\r\n</ul>","status":"closed","priority":"high","created_by":4,"created_at":"2026-05-20 23:06:58","updated_at":"2026-05-22 23:36:04","last_activity":"2026-05-22 23:36:04","company_name":"","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"Direct Info","status_label":"Closed","employee_name":"Muhammad Ichwani Iskandar","reply_count":1,"assignees":[{"type":"employee","value":"7","display_name":"Muhammad Ichwani Iskandar"},{"type":"employee","value":"5","display_name":"Muhammad Naufal Iskandar"},{"type":"role","value":"noc","display_name":"NOC"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/05/laporan-20-mei-26-1.jpg.png.jpeg, http://portaljagad.rafatek.net/wp-content/uploads/2026/05/laporan-20-mei-26-2.jpg.png.jpeg, http://portaljagad.rafatek.net/wp-content/uploads/2026/05/laporan-20-mei-26-3.jpg.png.jpeg, http://portaljagad.rafatek.net/wp-content/uploads/2026/05/WhatsApp-Image-2026-05-22-at-23.34.02.jpeg","replies":[{"id":967,"user_id":5,"display_name":"Muhammad Naufal Iskandar","reply_text":"Pergantian SFP sudah dilakukan <img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/05/WhatsApp-Image-2026-05-22-at-23.34.02.jpeg\" border=\"0\" alt=\"Attachment\" width=\"350\" style=\"max-width: 100%;height: 467px\" />\r\n ","created_at":"2026-05-22 23:35:58"}]}