Ticket / Internal Ticket
INDIKASI XCON 100G APJII TO MTEN DOWN
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 236Closed 232Resolved 3
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Customer Internal TicketStatus closedPattern ONU online but no internet
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| ID | Status | Subject |
|---|---|---|
| #1300 | in_progress | PERBAIKAN BACKBONE NAGRAK TO KATULAMPA |
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| #1253 | closed | PEMASANGAN POWER SUPPLY OLT ZTE C320 LALADON |
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| #1250 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1248 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1247 | closed | PPPOE OFF PADA OLT ISP-BJD-RAFALLD-C-01 |
| #1246 | closed | PENGECEKAN DAN PERBAIKAN ODC OC.15.1/16 - BENDUNGAN |
Raw JSON
{"id":630,"customer_id":0,"ticket_type":"internal","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":7,"assigned_role":"noc","request_by":"Internal Staff","topic_id":1,"subtopic_id":2,"channel_id":4,"subject":"INDIKASI XCON 100G APJII TO MTEN DOWN","description":"<ul>\r\n<li>Traffic sempat down down sekitar pukul 19:10</li>\r\n<li>\r\n<p class=\"aligncenter\"><img class=\"alignnone\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/05/laporan-20-mei-26-1.jpg.png.jpeg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n</li>\r\n<li>Kemungkinan ada indikasi xcon 100G APJII to MTEN sempat down</li>\r\n<li>Log sisi sw cisco mten lt 17</li>\r\n<li>\r\n<p class=\"aligncenter\"><img class=\"alignnone\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/05/laporan-20-mei-26-2.jpg.png.jpeg\" border=\"0\" alt=\"Attachment\" width=\"802\" style=\"max-width: 100%;height: 324px\" /></p>\r\n</li>\r\n<li>Log sisi sw cisco MMR</li>\r\n<li>\r\n<p class=\"aligncenter\"><img class=\"alignnone\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/05/laporan-20-mei-26-3.jpg.png.jpeg\" border=\"0\" alt=\"Attachment\" width=\"832\" style=\"max-width: 100%;height: 192px\" /></p>\r\n</li>\r\n<li>Besok malam akan dijadwalkan tim untuk pergantian sfp 100g di sisi MTEN dan APJII</li>\r\n</ul>\r\n<p> </p>\r\n<p> </p>\r\n<p> </p>\r\n<p> </p>\r\n<p> </p>\r\n<p> </p>\r\n<ul>\r\n<li> </li>\r\n</ul>","status":"closed","priority":"high","created_by":4,"created_at":"2026-05-20 23:06:58","updated_at":"2026-05-22 23:36:04","last_activity":"2026-05-22 23:36:04","company_name":"","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"Direct Info","status_label":"Closed","employee_name":"Muhammad Ichwani Iskandar","reply_count":1,"assignees":[{"type":"employee","value":"7","display_name":"Muhammad Ichwani Iskandar"},{"type":"employee","value":"5","display_name":"Muhammad Naufal Iskandar"},{"type":"role","value":"noc","display_name":"NOC"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/05/laporan-20-mei-26-1.jpg.png.jpeg, http://portaljagad.rafatek.net/wp-content/uploads/2026/05/laporan-20-mei-26-2.jpg.png.jpeg, http://portaljagad.rafatek.net/wp-content/uploads/2026/05/laporan-20-mei-26-3.jpg.png.jpeg, http://portaljagad.rafatek.net/wp-content/uploads/2026/05/WhatsApp-Image-2026-05-22-at-23.34.02.jpeg","replies":[{"id":967,"user_id":5,"display_name":"Muhammad Naufal Iskandar","reply_text":"<p class=\"aligncenter\">Pergantian SFP sudah dilakukan<br /><br /><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/05/WhatsApp-Image-2026-05-22-at-23.34.02.jpeg\" border=\"0\" alt=\"Attachment\" width=\"350\" style=\"max-width: 100%;height: 467px\" /></p>\r\n<p> </p>","created_at":"2026-05-22 23:35:58"}]}