Ticket / Internal Ticket

BACKBONE KARADENAN TO IATECH DOWN

Pattern stats, related by pattern, related by customer, raw ticket payload.

Pattern stats

Total 52Closed 51Resolved 0

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Customer Internal TicketStatus closedPattern Backbone cable / fiber cut

Related by pattern

ID	Status	Subject
#1300	in_progress	PERBAIKAN BACKBONE NAGRAK TO KATULAMPA
#1252	closed	JALUR IATECH KEARAH KARADENAN PUTUS
#1251	closed	PERBAIKAN KABEL PUTUS ALAM NGARIUNG RESORT
#1244	closed	Modem mengalami Redaman Tinggi A/N ASEP HIDAYAT
#1240	closed	MODEM LOSS - A/N u MUHAMMAD DODI
#1230	closed	PENGECEKAN BACKBONE WIIKRAMA
#1190	closed	Modem error A/N MUHAMMAD APIPPUDIN (MASJID)
#984	closed	PENGECEKAN BACKBONE LALADON TO SINBAR
#972	closed	PENGECEKAN FO CUT DI ALAM NGARIUNG
#968	closed	KONEKSI ON OFF-AP RUANG KEPSEK

Related by customer

ID	Status	Subject
#1300	in_progress	PERBAIKAN BACKBONE NAGRAK TO KATULAMPA
#1298	closed	MODEM LOSS AN FAYZA NURSALSABILA PUTRI
#1295	in_progress	MODEM LOSS AN POS PONDOK KENCANA
#1294	in_progress	PENARIKAN KABEL ODP 14.1.7
#1253	closed	PEMASANGAN POWER SUPPLY OLT ZTE C320 LALADON
#1252	closed	JALUR IATECH KEARAH KARADENAN PUTUS
#1250	closed	PERBAIKAN OC.11.1/16 - SINBAR-ASPOL
#1248	closed	PERBAIKAN OC.11.1/16 - SINBAR-ASPOL
#1247	closed	PPPOE OFF PADA OLT ISP-BJD-RAFALLD-C-01
#1246	closed	PENGECEKAN DAN PERBAIKAN ODC OC.15.1/16 - BENDUNGAN

Raw JSON

{"id":651,"customer_id":0,"ticket_type":"internal","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":15,"assigned_role":"subscriber","request_by":"Internal Staff","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"BACKBONE KARADENAN TO IATECH DOWN","description":"<ul>\r\n<li>Backbone karadenan to iatech terpantau down sekitar pukul 17:55 </li>\r\n<li>\r\n<img class=\"alignleft\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/05/laporan-29-mei-26-1.jpg.jpg\" border=\"0\" alt=\"Attachment\" width=\"563\" style=\"max-width: 100%;height: 229px\" />\r\n \r\n</li>\r\n</ul>\r\n \r\n \r\n \r\n \r\n \r\n \r\n<ul>\r\n<li>\r\n<img class=\"alignleft\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/05/laporan-29-mei-26-2.jpg.png\" border=\"0\" alt=\"Attachment\" width=\"597\" style=\"max-width: 100%;height: 787px\" />\r\n \r\n</li>\r\n</ul>\r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n<ul>\r\n<li>Menginfokan ke tim terkait agar bisa dilakukan pengecekan secepatnya</li>\r\n</ul>","status":"closed","priority":"high","created_by":4,"created_at":"2026-05-29 18:21:02","updated_at":"2026-05-30 06:28:19","last_activity":"2026-05-30 06:28:19","company_name":"","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"M Fikri Abillah","reply_count":1,"assignees":[{"type":"employee","value":"15","display_name":"M Fikri Abillah"},{"type":"employee","value":"10","display_name":"Dede Doni"},{"type":"role","value":"subscriber","display_name":"TS"},{"type":"role","value":"noc","display_name":"NOC"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/05/laporan-29-mei-26-1.jpg.jpg, http://portaljagad.rafatek.net/wp-content/uploads/2026/05/laporan-29-mei-26-2.jpg.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/05/WhatsApp-Image-2026-05-30-at-00.14.43.jpeg, http://portaljagad.rafatek.net/wp-content/uploads/2026/05/WhatsApp-Image-2026-05-30-at-01.03.21.jpeg","replies":[{"id":982,"user_id":7,"display_name":"Muhammad Ichwani Iskandar","reply_text":"Sudah di follow up oleh tim backbone dan link sudah up kembali.\r\n<img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/05/WhatsApp-Image-2026-05-30-at-00.14.43.jpeg\" border=\"0\" alt=\"Attachment\" width=\"508\" style=\"max-width: 100%;height: 678px\" />\r\n<img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/05/WhatsApp-Image-2026-05-30-at-01.03.21.jpeg\" border=\"0\" alt=\"Attachment\" width=\"514\" style=\"max-width: 100%;height: 560px\" />\r\n ","created_at":"2026-05-30 06:28:13"}]}