Ticket / Internal Ticket
PERBAIKAN ODP - OP.7.2.1/8 - BOMEN
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
Meta
Customer Internal TicketStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1300 | in_progress | PERBAIKAN BACKBONE NAGRAK TO KATULAMPA |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1294 | in_progress | PENARIKAN KABEL ODP 14.1.7 |
| #1253 | closed | PEMASANGAN POWER SUPPLY OLT ZTE C320 LALADON |
| #1252 | closed | JALUR IATECH KEARAH KARADENAN PUTUS |
| #1250 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1248 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1247 | closed | PPPOE OFF PADA OLT ISP-BJD-RAFALLD-C-01 |
| #1246 | closed | PENGECEKAN DAN PERBAIKAN ODC OC.15.1/16 - BENDUNGAN |
Raw JSON
{"id":671,"customer_id":0,"ticket_type":"internal","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":0,"assigned_role":"subscriber","request_by":"Internal Staff","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"PERBAIKAN ODP - OP.7.2.1/8 - BOMEN","description":"<ul>\r\n<li class=\"_aupe copyable-text x15bjb6t x1n2onr6\"><span class=\"_aupe copyable-text xkrh14z\">Mendapatkan laporan dari customer a/n Ferdi Setiawan koneksi off serta beberapa customer di odp tersebut juga ikut offline dan terdapat indikator loss merah pada modem di lokasi.</span></li>\r\n<li class=\"_aupe copyable-text x15bjb6t x1n2onr6\"><span class=\"_aupe copyable-text xkrh14z\">menjadwalkan pada tim teknis untuk dicek</span></li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/06/54545454.png\" border=\"0\" alt=\"Attachment\" width=\"829\" style=\"max-width: 100%;height: 541px\" /></p>\r\n<p> </p>","status":"closed","priority":"medium","created_by":20,"created_at":"2026-06-04 13:29:53","updated_at":"2026-06-05 14:49:44","last_activity":"2026-06-05 14:49:44","company_name":"","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"","reply_count":4,"assignees":[{"type":"role","value":"subscriber","display_name":"TS"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/06/54545454.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/06/1000338506.jpg, http://portaljagad.rafatek.net/wp-content/uploads/2026/06/1000339151.jpg","replies":[{"id":1003,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: June 4, 2026 2:00 pm<br>• Created By: Afifah Indriyani<br>• Assigned To: TS<br>• Status: changed from Open to In Progress","created_at":"2026-06-04 13:35:51"},{"id":1005,"user_id":10,"display_name":"Dede Doni","reply_text":"Saat ini sedang dalam pengecekan dan belum ketemu titik putus odc\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/06/1000338506.jpg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n ","created_at":"2026-06-04 17:17:36"},{"id":1017,"user_id":22,"display_name":"Noc Rafatek","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: June 5, 2026 2:00 pm<br>• Created By: Noc Rafatek<br>• Assigned To: TS","created_at":"2026-06-05 07:59:15"},{"id":1020,"user_id":10,"display_name":"Dede Doni","reply_text":"Odc saat sudah sudah up kembali, masalah ada pada cire putih tidak tembus d closure mahameru.\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/06/1000339151.jpg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n ","created_at":"2026-06-05 14:47:52"}]}