Ticket / Internal Ticket
SURVEI CALON MITRA BARU RAFATEK - SIRNAGALIH
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 115Closed 106Resolved 1
Meta
Customer Internal TicketStatus closedPattern General connectivity / misc
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1305 | open | RELOKASI MODEM SUNNAH SAEPUL |
| #1294 | in_progress | PENARIKAN KABEL ODP 14.1.7 |
| #1286 | open | GANTI ADAPTOR AN LIANAH |
| #1272 | in_progress | GANTI MODEM A//N ADINDA NURUL FADILAH |
| #1250 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1212 | closed | MANAGE SERVICE PT DANUSARI MITRA SEJAHTERA 10/09/26 |
| #1202 | closed | PERBAIKAN OP.5.1.12 KP SAWAH |
| #1201 | closed | PERBAIKAN OP.16.1.3/8 GG AMIL |
| #1196 | closed | MASUKAN KATASANDI AN Adi Tarmiadi |
| #1157 | closed | PERBAIKAN ODP 3.1.2, 3.1.3, 3.1.7 PONDOK KENCANA |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1300 | in_progress | PERBAIKAN BACKBONE NAGRAK TO KATULAMPA |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1294 | in_progress | PENARIKAN KABEL ODP 14.1.7 |
| #1253 | closed | PEMASANGAN POWER SUPPLY OLT ZTE C320 LALADON |
| #1252 | closed | JALUR IATECH KEARAH KARADENAN PUTUS |
| #1250 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1248 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1247 | closed | PPPOE OFF PADA OLT ISP-BJD-RAFALLD-C-01 |
| #1246 | closed | PENGECEKAN DAN PERBAIKAN ODC OC.15.1/16 - BENDUNGAN |
Raw JSON
{"id":754,"customer_id":0,"ticket_type":"internal","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":15,"assigned_role":"subscriber","request_by":"Internal Staff","topic_id":1,"subtopic_id":1,"channel_id":4,"subject":"SURVEI CALON MITRA BARU RAFATEK - SIRNAGALIH","description":"<p>Permintaan bermitra untuk site sirnagalih, perlu melakukan survei terlebih dahulu untuk tau pernarikan kabel dari titik available sampai lokasi tujuan </p>","status":"closed","priority":"high","created_by":8,"created_at":"2026-06-17 11:16:54","updated_at":"2026-06-23 08:45:23","last_activity":"2026-06-23 08:45:23","company_name":"","topic_name":"Technical","subtopic_name":"Installation","channel_name":"Direct Info","status_label":"Closed","employee_name":"M Fikri Abillah","reply_count":7,"assignees":[{"type":"employee","value":"15","display_name":"M Fikri Abillah"},{"type":"employee","value":"10","display_name":"Dede Doni"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/06/1000532713.jpg","replies":[{"id":1235,"user_id":22,"display_name":"Noc Rafatek","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: June 18, 2026 1:00 pm<br>• Created By: Noc Rafatek<br>• Assigned To: M Fikri Abillah, Dede Doni, TS<br>• Status: changed from Open to In Progress","created_at":"2026-06-18 08:57:28"},{"id":1243,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal June 19, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-06-18 21:11:30"},{"id":1264,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal June 20, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-06-19 21:11:33"},{"id":1277,"user_id":15,"display_name":"M Fikri Abillah","reply_text":"Untuk hasil survey ke 3 tempat ini sudah di survey, dari gg oding ke server pertama 950 m, dari titik ke 1 ke titik kedua 2 km, dari titik ke 2 ke 3 itu 2,5 km\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/06/1000532713.jpg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n ","created_at":"2026-06-20 14:58:06"},{"id":1279,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal June 21, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-06-20 21:11:32"},{"id":1286,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal June 22, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-06-21 21:11:31"},{"id":1305,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal June 23, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-06-22 21:11:30"}]}