Ticket / Internal Ticket
SURVEI CALON MITRA BARU RAFATEK - SIRNAGALIH
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 96Closed 89Resolved 1
Meta
Customer Internal TicketStatus closedPattern General connectivity / misc
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1029 | in_progress | GANTI MODEM AN SAEPUDIN HAMZAH |
| #998 | open | PENCABUTAN MODEM (UNSUBSCRIBE) AN ANISSA ZULHIJAH |
| #992 | open | DISMANTLE PERANGKAT - NOVIANSYAH TIAN |
| #991 | open | DISMANTLE PERANGKAT - HERA WATI |
| #990 | open | DISMANTLE PERANGKAT - LISDA JUNIWANTI |
| #977 | closed | ADAPTOR EROR A/N POS PULO EMPANG |
| #969 | closed | SURVEI LOKASI BARU POP PADJAJARAN |
| #967 | in_progress | Terminasi Calon Mitra Ciapus AN. Ramdani, Kamis 30 Juli 2026 |
| #921 | closed | KONEKSI OFF |
| #904 | closed | PON BLINKING - LIANA SULIS |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1030 | in_progress | PERBAIKAN JALUR PON 10 PENGKOLAN |
| #1028 | closed | PERBAIKAN ODP LOSS 7.2.6/8 |
| #1013 | closed | MODEM LOSS - A/N AHMAD AFFAN |
| #1011 | closed | PERBAIKAN ODP OFFLINE 16.1.3/8 |
| #993 | closed | MODEM LOSS - A/N AHMAD SANTIAJI |
| #985 | closed | PERBAIKAN ODP REDAMAN TINGGI 2.1.3/8 |
| #984 | closed | PENGECEKAN BACKBONE LALADON TO SINBAR |
| #970 | closed | RO, SW DOWN - BANTAR KEMANG |
| #969 | closed | SURVEI LOKASI BARU POP PADJAJARAN |
| #965 | closed | ODP REDAMAN TINGGI - 2.1.3 BUKIT ASRI |
Raw JSON
{"id":754,"customer_id":0,"ticket_type":"internal","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":15,"assigned_role":"subscriber","request_by":"Internal Staff","topic_id":1,"subtopic_id":1,"channel_id":4,"subject":"SURVEI CALON MITRA BARU RAFATEK - SIRNAGALIH","description":"<p>Permintaan bermitra untuk site sirnagalih, perlu melakukan survei terlebih dahulu untuk tau pernarikan kabel dari titik available sampai lokasi tujuan </p>","status":"closed","priority":"high","created_by":8,"created_at":"2026-06-17 11:16:54","updated_at":"2026-06-23 08:45:23","last_activity":"2026-06-23 08:45:23","company_name":"","topic_name":"Technical","subtopic_name":"Installation","channel_name":"Direct Info","status_label":"Closed","employee_name":"M Fikri Abillah","reply_count":7,"assignees":[{"type":"employee","value":"15","display_name":"M Fikri Abillah"},{"type":"employee","value":"10","display_name":"Dede Doni"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/06/1000532713.jpg","replies":[{"id":1235,"user_id":22,"display_name":"Noc Rafatek","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: June 18, 2026 1:00 pm<br>• Created By: Noc Rafatek<br>• Assigned To: M Fikri Abillah, Dede Doni, TS<br>• Status: changed from Open to In Progress","created_at":"2026-06-18 08:57:28"},{"id":1243,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal June 19, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-06-18 21:11:30"},{"id":1264,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal June 20, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-06-19 21:11:33"},{"id":1277,"user_id":15,"display_name":"M Fikri Abillah","reply_text":"Untuk hasil survey ke 3 tempat ini sudah di survey, dari gg oding ke server pertama 950 m, dari titik ke 1 ke titik kedua 2 km, dari titik ke 2 ke 3 itu 2,5 km\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/06/1000532713.jpg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n ","created_at":"2026-06-20 14:58:06"},{"id":1279,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal June 21, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-06-20 21:11:32"},{"id":1286,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal June 22, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-06-21 21:11:31"},{"id":1305,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal June 23, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-06-22 21:11:30"}]}