REDAMAN TINGGI A.N IIS ISMIATI

{"id":773,"customer_id":433,"ticket_type":"broadband","eyzet_customer_id":"122024000139@bdg.net","eyzet_customer_name":"IIS ISMIATI","employee_id":15,"assigned_role":"","request_by":"IIS ISMIATI","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"REDAMAN TINGGI A.N IIS ISMIATI","description":"<ul>\r\n<li>Menerima informasi dari customer bahwa internet tidak bisa digunakan namun tidak ada lampu merah pada modem</li>\r\n<li>Saat di cek melalui eyzet, redaman pada modem terpantau tinggi</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/06/Screenshot-2026-06-22-081114.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p>&nbsp;</p>","status":"closed","priority":"medium","created_by":32,"created_at":"2026-06-22 08:12:53","updated_at":"2026-07-01 15:45:46","last_activity":"2026-07-01 15:45:46","company_name":"IIS ISMIATI","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"M Fikri Abillah","reply_count":10,"assignees":[{"type":"employee","value":"15","display_name":"M Fikri Abillah"},{"type":"employee","value":"14","display_name":"Ronald Maradona"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/06/Screenshot-2026-06-22-081114.png","replies":[{"id":1296,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: June 22, 2026 9:00 am<br>• Created By: Afifah Indriyani<br>• Assigned To: M Fikri Abillah, Ronald Maradona<br>• Status: changed from Open to In Progress","created_at":"2026-06-22 08:17:45"},{"id":1313,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal June 23, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-06-22 21:11:30"},{"id":1341,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal June 24, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-06-23 21:11:31"},{"id":1350,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal June 25, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-06-24 21:11:43"},{"id":1362,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal June 26, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-06-25 21:12:01"},{"id":1372,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal June 27, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-06-26 21:12:37"},{"id":1382,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal June 29, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-06-28 21:52:36"},{"id":1392,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal June 30, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-06-29 21:59:03"},{"id":1402,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal July 1, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-06-30 21:11:31"},{"id":1415,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<ul>\r\n<li>Sudah dilakukan visit oleh tim teknis</li>\r\n<li>Saat ini customer sudah online kembali</li>\r\n</ul>","created_at":"2026-07-01 15:45:33"}]}