Ticket / Internal Ticket
SURVEI MITRA - CIBINONG
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 96Closed 89Resolved 1
Meta
Customer Internal TicketStatus closedPattern General connectivity / misc
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1029 | in_progress | GANTI MODEM AN SAEPUDIN HAMZAH |
| #998 | open | PENCABUTAN MODEM (UNSUBSCRIBE) AN ANISSA ZULHIJAH |
| #992 | open | DISMANTLE PERANGKAT - NOVIANSYAH TIAN |
| #991 | open | DISMANTLE PERANGKAT - HERA WATI |
| #990 | open | DISMANTLE PERANGKAT - LISDA JUNIWANTI |
| #977 | closed | ADAPTOR EROR A/N POS PULO EMPANG |
| #969 | closed | SURVEI LOKASI BARU POP PADJAJARAN |
| #967 | in_progress | Terminasi Calon Mitra Ciapus AN. Ramdani, Kamis 30 Juli 2026 |
| #921 | closed | KONEKSI OFF |
| #904 | closed | PON BLINKING - LIANA SULIS |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1030 | in_progress | PERBAIKAN JALUR PON 10 PENGKOLAN |
| #1028 | closed | PERBAIKAN ODP LOSS 7.2.6/8 |
| #1013 | closed | MODEM LOSS - A/N AHMAD AFFAN |
| #1011 | closed | PERBAIKAN ODP OFFLINE 16.1.3/8 |
| #993 | closed | MODEM LOSS - A/N AHMAD SANTIAJI |
| #985 | closed | PERBAIKAN ODP REDAMAN TINGGI 2.1.3/8 |
| #984 | closed | PENGECEKAN BACKBONE LALADON TO SINBAR |
| #970 | closed | RO, SW DOWN - BANTAR KEMANG |
| #969 | closed | SURVEI LOKASI BARU POP PADJAJARAN |
| #965 | closed | ODP REDAMAN TINGGI - 2.1.3 BUKIT ASRI |
Raw JSON
{"id":792,"customer_id":0,"ticket_type":"internal","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":10,"assigned_role":"","request_by":"Internal Staff","topic_id":1,"subtopic_id":1,"channel_id":1,"subject":"SURVEI MITRA - CIBINONG","description":"","status":"closed","priority":"medium","created_by":22,"created_at":"2026-07-02 07:55:32","updated_at":"2026-07-04 12:34:54","last_activity":"2026-07-04 12:34:54","company_name":"","topic_name":"Technical","subtopic_name":"Installation","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Dede Doni","reply_count":5,"assignees":[{"type":"employee","value":"10","display_name":"Dede Doni"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/1000363681.jpg","replies":[{"id":1433,"user_id":22,"display_name":"Noc Rafatek","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: July 2, 2026 11:00 am<br>• Created By: Noc Rafatek<br>• Assigned To: Dede Doni<br>• Status: changed from Open to In Progress","created_at":"2026-07-02 08:12:45"},{"id":1441,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal July 3, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-07-02 21:11:32"},{"id":1447,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal July 4, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-07-03 21:11:31"},{"id":1452,"user_id":10,"display_name":"Dede Doni","reply_text":"Setelah saya survei, bisa d lakukan penarikan lewat jl ampel, trus lanjut ke jln jariyah dan keluar psa depan hkbp\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/1000363681.jpg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n ","created_at":"2026-07-04 09:16:00"},{"id":1453,"user_id":2,"display_name":"Septi Hariyani","reply_text":"<p>Terima kasih informasinya pak <span class=\"dwr-mention\">@Dede Doni</span>, mohon bantuannya di rincikan keperluan perangkat untuk user ini sesuai dgn hasil survei yang sudah dilakukan kemarin. </p>","created_at":"2026-07-04 09:24:36"}]}