Ticket / Internal Ticket
SURVEI MITRA - CIBINONG
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 115Closed 106Resolved 1
Meta
Customer Internal TicketStatus closedPattern General connectivity / misc
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1305 | open | RELOKASI MODEM SUNNAH SAEPUL |
| #1294 | in_progress | PENARIKAN KABEL ODP 14.1.7 |
| #1286 | open | GANTI ADAPTOR AN LIANAH |
| #1272 | in_progress | GANTI MODEM A//N ADINDA NURUL FADILAH |
| #1250 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1212 | closed | MANAGE SERVICE PT DANUSARI MITRA SEJAHTERA 10/09/26 |
| #1202 | closed | PERBAIKAN OP.5.1.12 KP SAWAH |
| #1201 | closed | PERBAIKAN OP.16.1.3/8 GG AMIL |
| #1196 | closed | MASUKAN KATASANDI AN Adi Tarmiadi |
| #1157 | closed | PERBAIKAN ODP 3.1.2, 3.1.3, 3.1.7 PONDOK KENCANA |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1300 | in_progress | PERBAIKAN BACKBONE NAGRAK TO KATULAMPA |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1294 | in_progress | PENARIKAN KABEL ODP 14.1.7 |
| #1253 | closed | PEMASANGAN POWER SUPPLY OLT ZTE C320 LALADON |
| #1252 | closed | JALUR IATECH KEARAH KARADENAN PUTUS |
| #1250 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1248 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1247 | closed | PPPOE OFF PADA OLT ISP-BJD-RAFALLD-C-01 |
| #1246 | closed | PENGECEKAN DAN PERBAIKAN ODC OC.15.1/16 - BENDUNGAN |
Raw JSON
{"id":792,"customer_id":0,"ticket_type":"internal","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":10,"assigned_role":"","request_by":"Internal Staff","topic_id":1,"subtopic_id":1,"channel_id":1,"subject":"SURVEI MITRA - CIBINONG","description":"","status":"closed","priority":"medium","created_by":22,"created_at":"2026-07-02 07:55:32","updated_at":"2026-07-04 12:34:54","last_activity":"2026-07-04 12:34:54","company_name":"","topic_name":"Technical","subtopic_name":"Installation","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Dede Doni","reply_count":5,"assignees":[{"type":"employee","value":"10","display_name":"Dede Doni"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/1000363681.jpg","replies":[{"id":1433,"user_id":22,"display_name":"Noc Rafatek","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: July 2, 2026 11:00 am<br>• Created By: Noc Rafatek<br>• Assigned To: Dede Doni<br>• Status: changed from Open to In Progress","created_at":"2026-07-02 08:12:45"},{"id":1441,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal July 3, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-07-02 21:11:32"},{"id":1447,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal July 4, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-07-03 21:11:31"},{"id":1452,"user_id":10,"display_name":"Dede Doni","reply_text":"Setelah saya survei, bisa d lakukan penarikan lewat jl ampel, trus lanjut ke jln jariyah dan keluar psa depan hkbp\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/1000363681.jpg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n ","created_at":"2026-07-04 09:16:00"},{"id":1453,"user_id":2,"display_name":"Septi Hariyani","reply_text":"<p>Terima kasih informasinya pak <span class=\"dwr-mention\">@Dede Doni</span>, mohon bantuannya di rincikan keperluan perangkat untuk user ini sesuai dgn hasil survei yang sudah dilakukan kemarin. </p>","created_at":"2026-07-04 09:24:36"}]}