Ticket / SITI SANIAH
PERBAIKAN REDAMAN TINGGI A/N SITI SANIAH
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 475Closed 453Resolved 12
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Customer SITI SANIAHStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1035 | in_progress | MODEM LOSS A/N CITRA CUSTOMI |
| #1034 | in_progress | MODEM LOSS A/N ANISA MADRONI |
| #1033 | in_progress | PERBAIKAN MODEM LOSS A/N CITRA CUSTOMI |
| #1032 | in_progress | PERBAIKAN MODEM LOSS A/N HARYANTI YANTI |
| #1031 | in_progress | PERBAIKAN REDAMAN TINGGI A/N NENG IDA |
| #1028 | closed | PERBAIKAN ODP LOSS 7.2.6/8 |
| #1027 | in_progress | PERBAIKAN MODEM A/N MUHAMMAD ROHMAN |
| #1024 | closed | PERBAIKAN BROADBAND A/N OCIH ABIZAR |
| #1023 | in_progress | PERBAIKAN BROADBAND A/N SRI ARIANTI |
| #1022 | closed | PERBAIKAN BROADBAND A/N FERA ERLINDA |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #717 | closed | MODEM ERROR A/N SITI SANIAH |
Raw JSON
{"id":925,"customer_id":398,"ticket_type":"broadband","eyzet_customer_id":"122026050020@btr.net","eyzet_customer_name":"SITI SANIAH","employee_id":34,"assigned_role":"subscriber","request_by":"SITI SANIAH","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"PERBAIKAN REDAMAN TINGGI A/N SITI SANIAH","description":"<ul>\r\n<li>\r\n<p>Mendapatkan laporan dari pelanggan bahwa koneksi di lokasi lambat. Setelah dilakukan pengecekan melalui sistem Eyzet, status perangkat terdeteksi online namun nilai redaman terpantau tinggi.</p>\r\n<p> </p>\r\n</li>\r\n<li>\r\n<p>Sehubungan dengan hal tersebut, akan dibuatkan tiket gangguan serta dilakukan penjadwalan maintenance ke lokasi untuk proses pengecekan dan penanganan lebih lanjut.</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/Screenshot-2026-07-20-at-06.22.21.png\" border=\"0\" alt=\"Attachment\" width=\"813\" style=\"max-width: 100%;height: 560px\" /></p>\r\n<p> </p>\r\n</li>\r\n</ul>","status":"closed","priority":"medium","created_by":7,"created_at":"2026-07-20 06:24:49","updated_at":"2026-07-21 10:46:43","last_activity":"2026-07-21 10:46:43","company_name":"SITI SANIAH","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"rahmat hidayat","reply_count":3,"assignees":[{"type":"employee","value":"34","display_name":"rahmat hidayat"},{"type":"employee","value":"14","display_name":"Ronald Maradona"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/Screenshot-2026-07-20-at-06.22.21.png, https://portaljagad.rafatek.net/wp-content/uploads/2026/07/1000286609.jpg","replies":[{"id":1690,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: July 20, 2026 9:00 am<br>• Created By: Afifah Indriyani<br>• Assigned To: rahmat hidayat, Ronald Maradona, TS<br>• Status: changed from Open to In Progress","created_at":"2026-07-20 07:31:48"},{"id":1704,"user_id":34,"display_name":"rahmat hidayat","reply_text":"<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/1000286609.jpg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p>Perbaikan an Siti Saniah, Done</p>","created_at":"2026-07-20 20:02:31"},{"id":1709,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal July 21, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-07-20 21:11:30"}]}