Ticket / SITI SANIAH
MODEM ERROR A/N SITI SANIAH
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 30Closed 29Resolved 1
Meta
Customer SITI SANIAHStatus closedPattern WiFi / router local slow
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #964 | closed | PERBAIKAN A/N IWAN SUHERMAN |
| #944 | closed | MODEM ERROR A/N RASYEED HUSEN |
| #886 | closed | MODEM ERROR A/N VINI MULYANI |
| #664 | closed | DISMANTLE ROUTER TPPAS NAMBO |
| #654 | closed | PERBAIKAN KONEKSI SINYAL MODEM TIDAK SAMPAI A/N MUHAMMAD WAHYUDI |
| #640 | closed | PERBAIKAN MODEM ERROR A/N AYU WANTIRA |
| #570 | closed | PERGANTIAN PERANGKAT |
| #560 | closed | GANTI MODEM - AN FERRY CS |
| #509 | closed | PERMASALAHAN PPPOE PADA ROUTER ROUDUS |
| #495 | closed | PENGECEKAN IP PUBLIC IAIN |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #925 | closed | PERBAIKAN REDAMAN TINGGI A/N SITI SANIAH |
Raw JSON
{"id":717,"customer_id":398,"ticket_type":"broadband","eyzet_customer_id":"122026050020@btr.net","eyzet_customer_name":"SITI SANIAH","employee_id":10,"assigned_role":"","request_by":"SITI SANIAH","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"MODEM ERROR A/N SITI SANIAH","description":"<ul>\r\n<li>Mendapat informasi dari customer bahwa nama wifi tidak muncul</li>\r\n<li>Saat dicek melalui eyzet, customer terpantau tidak aktif</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/06/Screenshot-2026-06-11-091251.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","status":"closed","priority":"medium","created_by":32,"created_at":"2026-06-11 09:13:02","updated_at":"2026-06-11 11:30:07","last_activity":"2026-06-11 11:30:07","company_name":"SITI SANIAH","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Dede Doni","reply_count":2,"assignees":[{"type":"employee","value":"10","display_name":"Dede Doni"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/06/Screenshot-2026-06-11-091251.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/06/Screenshot-2026-06-11-112438.png","replies":[{"id":1107,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: June 11, 2026 9:15 am<br>• Created By: Afifah Indriyani<br>• Assigned To: Dede Doni<br>• Status: changed from Open to In Progress","created_at":"2026-06-11 09:16:12"},{"id":1110,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<ul>\r\n<li>Informasi dari customer bahwa modem berada di rumah tetangganya dan saat ini tetangganya sedang mudik.</li>\r\n<li>Untuk perbaikan akan di pending hingga customer standby di lokasi</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/06/Screenshot-2026-06-11-112438.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","created_at":"2026-06-11 11:27:27"}]}