PERBAIKAN BROADBAND - YULIANTO KALINGGA

{"id":930,"customer_id":542,"ticket_type":"broadband","eyzet_customer_id":"122025000298@bmkl.net","eyzet_customer_name":"YULIANTO KALINGGA","employee_id":15,"assigned_role":"subscriber","request_by":"YULIANTO KALINGGA","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"PERBAIKAN BROADBAND - YULIANTO KALINGGA","description":"<p>Customer melakukan pembayaran namun saat di open isolir status customer masih inactive, Meminta tim untuk melakukan pengecekan kelokasi </p>","status":"closed","priority":"medium","created_by":8,"created_at":"2026-07-20 16:21:02","updated_at":"2026-07-21 23:00:59","last_activity":"2026-07-21 23:00:59","company_name":"YULIANTO KALINGGA","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"M Fikri Abillah","reply_count":3,"assignees":[{"type":"employee","value":"15","display_name":"M Fikri Abillah"},{"type":"employee","value":"16","display_name":"M Fikri Firdaus"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/Screenshot-2026-07-21-at-23.00.27.png","replies":[{"id":1716,"user_id":22,"display_name":"Noc Rafatek","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: July 21, 2026 9:00 am<br>• Created By: Noc Rafatek<br>• Assigned To: M Fikri Abillah, M Fikri Firdaus, TS<br>• Status: changed from Open to In Progress","created_at":"2026-07-21 07:36:14"},{"id":1724,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal July 22, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-07-21 21:11:31"},{"id":1729,"user_id":7,"display_name":"Muhammad Ichwani Iskandar","reply_text":"<p>Sudah aktif kembali</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/Screenshot-2026-07-21-at-23.00.27.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p>&nbsp;</p>","created_at":"2026-07-21 23:00:47"}]}