Ticket / Internal Ticket
RO, SW DOWN - BANTAR KEMANG
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 471Closed 449Resolved 12
Meta
Customer Internal TicketStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1031 | open | PERBAIKAN REDAMAN TINGGI A/N NENG IDA |
| #1028 | open | PERBAIKAN ODP LOSS 7.2.6/8 |
| #1027 | open | PERBAIKAN MODEM A/N MUHAMMAD ROHMAN |
| #1024 | closed | PERBAIKAN BROADBAND A/N OCIH ABIZAR |
| #1023 | in_progress | PERBAIKAN BROADBAND A/N SRI ARIANTI |
| #1022 | in_progress | PERBAIKAN BROADBAND A/N FERA ERLINDA |
| #1021 | closed | PERBAIKAN BROADBAND A/N TRI BUNGA Y |
| #1020 | closed | PERBAIKAN BROADBAND A/N Lusi Yanti |
| #1019 | in_progress | PERBAIKAN BROADBAND A/N ROSITA SUDIRJA |
| #1018 | closed | PERBAIKAN BROADBAND A/N WIDYAWATI CS |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1030 | open | PERBAIKAN JALUR PON 10 PENGKOLAN |
| #1028 | open | PERBAIKAN ODP LOSS 7.2.6/8 |
| #1013 | closed | MODEM LOSS - A/N AHMAD AFFAN |
| #1011 | closed | PERBAIKAN ODP OFFLINE 16.1.3/8 |
| #993 | closed | MODEM LOSS - A/N AHMAD SANTIAJI |
| #985 | closed | PERBAIKAN ODP REDAMAN TINGGI 2.1.3/8 |
| #984 | closed | PENGECEKAN BACKBONE LALADON TO SINBAR |
| #969 | closed | SURVEI LOKASI BARU POP PADJAJARAN |
| #965 | closed | ODP REDAMAN TINGGI - 2.1.3 BUKIT ASRI |
| #955 | closed | PERBAIKAN ODP OFFLINE |
Raw JSON
{"id":970,"customer_id":0,"ticket_type":"internal","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":15,"assigned_role":"subscriber","request_by":"Internal Staff","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"RO, SW DOWN - BANTAR KEMANG","description":"<ul>\r\n \t<li>Mendapatkan info dari client bahwa di lokasi bantar kemang terjadi mati listrik dalam waktu yang tidak lama</li>\r\n \t<li>Terpantau pada eyzet client area bantar kemang optical tidak ter deteksi LOSS</li>\r\n \t<li>Terpantau pada salah satu modem client Listrik menyala namun terdapat indikator loss</li>\r\n \t<li>Terpantau pada dedude SW dan RO bantar kemang merah</li>\r\n</ul>","status":"closed","priority":"high","created_by":33,"created_at":"2026-07-29 23:04:17","updated_at":"2026-07-31 08:04:26","last_activity":"2026-07-31 08:04:26","company_name":"","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"M Fikri Abillah","reply_count":1,"assignees":[{"type":"employee","value":"15","display_name":"M Fikri Abillah"},{"type":"employee","value":"10","display_name":"Dede Doni"},{"type":"employee","value":"16","display_name":"M Fikri Firdaus"},{"type":"employee","value":"34","display_name":"rahmat hidayat"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"","replies":[{"id":1847,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<ul>\r\n<li>POP Bantar Kemang mengalami mati listrik</li>\r\n<li>Saat ini sudah normal kembali</li>\r\n</ul>","created_at":"2026-07-31 08:04:19"}]}