Ticket / ALAM NGARIUNG RESORT
PERBAIKAN KABEL PUTUS ALAM NGARIUNG RESORT
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 52Closed 51Resolved 0
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Customer ALAM NGARIUNG RESORTStatus closedPattern Backbone cable / fiber cut
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1300 | in_progress | PERBAIKAN BACKBONE NAGRAK TO KATULAMPA |
| #1252 | closed | JALUR IATECH KEARAH KARADENAN PUTUS |
| #1244 | closed | Modem mengalami Redaman Tinggi A/N ASEP HIDAYAT |
| #1240 | closed | MODEM LOSS - A/N u MUHAMMAD DODI |
| #1230 | closed | PENGECEKAN BACKBONE WIIKRAMA |
| #1190 | closed | Modem error A/N MUHAMMAD APIPPUDIN (MASJID) |
| #984 | closed | PENGECEKAN BACKBONE LALADON TO SINBAR |
| #972 | closed | PENGECEKAN FO CUT DI ALAM NGARIUNG |
| #968 | closed | KONEKSI ON OFF-AP RUANG KEPSEK |
| #952 | closed | PENGUKURAN KABEL BACKBONE |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
| #1187 | closed | PENGECEKAN CCTV ALAM NGARIUNG |
| #1180 | closed | PENGECEKAN MODEM LOSS POS SECURITY 21/09/2026 |
| #1179 | closed | PENGECEKAN ONU LOSS DI MESS ALAMNGARIUNG 20/09/2026 |
| #1178 | closed | PENGECEKAN FO CUT DI ALAMNGARIUNG 18/09/2026 |
| #1177 | closed | PENGECEKAN MODEM LOSS BATAK KARO 30/08/2026 |
| #1176 | closed | PENGGANTIAN ONU UNTUK OUTDOOR ADILUHUNG 28/08/2026 |
| #1175 | closed | PENGECEKAN MODEM LOSS KAMAR PRASANTRI 24/08/2026 |
| #1174 | closed | PENGECEKAN OUTDOOR ALAMNGARIUNG 8/08/2026 |
| #972 | closed | PENGECEKAN FO CUT DI ALAM NGARIUNG |
Raw JSON
{"id":1251,"customer_id":3,"ticket_type":"corporate","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":15,"assigned_role":"cs","request_by":"BUDI","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"PERBAIKAN KABEL PUTUS ALAM NGARIUNG RESORT","description":"<ul>\r\n \t<li>Mendapatkan informasi adanya kabel putus di alam ngariung resort</li>\r\n \t<li>Mendapatkan informasi lokasi putus kabel dekat gapura\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/09/WhatsApp-Image-2026-09-30-at-11.36.36.jpeg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n </li>\r\n</ul>","status":"closed","priority":"high","created_by":33,"created_at":"2026-09-30 11:42:13","updated_at":"2026-10-03 06:34:16","last_activity":"2026-10-03 06:34:16","company_name":"ALAM NGARIUNG RESORT","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"M Fikri Abillah","reply_count":4,"assignees":[{"type":"employee","value":"15","display_name":"M Fikri Abillah"},{"type":"employee","value":"16","display_name":"M Fikri Firdaus"},{"type":"employee","value":"22","display_name":"Noc Rafatek"},{"type":"employee","value":"34","display_name":"rahmat hidayat"},{"type":"role","value":"cs","display_name":"CS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/09/WhatsApp-Image-2026-09-30-at-11.36.36.jpeg","replies":[{"id":2999,"user_id":7,"display_name":"Muhammad Ichwani Iskandar","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: October 1, 2026 7:28 am<br>• Created By: Muhammad Ichwani Iskandar<br>• Assigned To: M Fikri Abillah, M Fikri Firdaus, Noc Rafatek, rahmat hidayat, CS<br>• Status: changed from Open to In Progress","created_at":"2026-10-01 07:28:46"},{"id":3040,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal October 2, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-10-01 21:11:30"},{"id":3067,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal October 3, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-10-02 21:11:32"},{"id":3071,"user_id":33,"display_name":"hari idfidina","reply_text":"<p>Sudah dilakukan penyambungan ulang oleh tim</p>\r\n<p>Saat ini accespoint sudah online</p>","created_at":"2026-10-03 06:34:05"}]}