Ticket / MOCH RIZKI
MODEM LOSS AN MOCH RIZKI
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
Meta
Customer MOCH RIZKIStatus in_progressPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
| #1291 | closed | MODEM LOSS A/N FARISA NOVIYANTI |
Related by customer
| ID | Status | Subject |
|---|
Raw JSON
{"id":1297,"customer_id":714,"ticket_type":"broadband","eyzet_customer_id":"221115ldc620@lldn.net","eyzet_customer_name":"MOCH RIZKI","employee_id":16,"assigned_role":"subscriber","request_by":"MOCH RIZKI","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"MODEM LOSS AN MOCH RIZKI","description":"- Mendapatkan informasi user Tidak Ada Internet\r\n- Informasi valid modem loss sesuai informasi foto yang dikirim oleh customer\r\n- Pengecekan melalui eyzet terpantau offline dan Optical Tidak Terbaca\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/10/Screenshot-2026-10-04-230211.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n ","status":"in_progress","priority":"medium","created_by":33,"created_at":"2026-10-04 23:04:58","updated_at":"2026-10-05 21:11:34","last_activity":"2026-10-05 08:20:07","company_name":"MOCH RIZKI","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"In Progress","employee_name":"M Fikri Firdaus","reply_count":2,"assignees":[{"type":"employee","value":"16","display_name":"M Fikri Firdaus"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/10/Screenshot-2026-10-04-230211.png","replies":[{"id":3174,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: October 5, 2026 9:30 am<br>• Created By: Afifah Indriyani<br>• Assigned To: M Fikri Firdaus, TS<br>• Status: changed from Open to In Progress","created_at":"2026-10-05 08:20:07"},{"id":3200,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal October 6, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-10-05 21:11:34"}]}