Ticket / PT SINAR TELEVESI TRENGGALEK
KONEKSI TERPANTAU PUTUS PUTUS PADA PRTG
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 52Closed 51Resolved 0
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Customer PT SINAR TELEVESI TRENGGALEKStatus closedPattern Backbone cable / fiber cut
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1300 | in_progress | PERBAIKAN BACKBONE NAGRAK TO KATULAMPA |
| #1252 | closed | JALUR IATECH KEARAH KARADENAN PUTUS |
| #1251 | closed | PERBAIKAN KABEL PUTUS ALAM NGARIUNG RESORT |
| #1244 | closed | Modem mengalami Redaman Tinggi A/N ASEP HIDAYAT |
| #1240 | closed | MODEM LOSS - A/N u MUHAMMAD DODI |
| #1230 | closed | PENGECEKAN BACKBONE WIIKRAMA |
| #1190 | closed | Modem error A/N MUHAMMAD APIPPUDIN (MASJID) |
| #984 | closed | PENGECEKAN BACKBONE LALADON TO SINBAR |
| #972 | closed | PENGECEKAN FO CUT DI ALAM NGARIUNG |
| #968 | closed | KONEKSI ON OFF-AP RUANG KEPSEK |
Raw JSON
{"id":161,"customer_id":48,"ticket_type":"corporate","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":4,"assigned_role":"","request_by":"DEDI","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"KONEKSI TERPANTAU PUTUS PUTUS PADA PRTG","description":"","status":"closed","priority":"high","created_by":20,"created_at":"2026-02-25 09:05:55","updated_at":"2026-02-26 14:54:15","last_activity":"2026-02-26 14:54:15","company_name":"PT SINAR TELEVESI TRENGGALEK","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Muhamad Cahyo Wicaksono","reply_count":1,"assignees":[{"type":"employee","value":"4","display_name":"Muhamad Cahyo Wicaksono"},{"type":"employee","value":"5","display_name":"Muhammad Naufal Iskandar"},{"type":"employee","value":"6","display_name":"Tamri Ramadhan"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/WhatsApp-Image-2026-02-25-at-15.56.22.jpeg, http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot-2026-02-26-at-2.52.48-PM.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot-2026-02-26-at-2.53.29-PM.png","replies":[{"id":256,"user_id":3,"display_name":"Chairul Syawal","reply_text":"<ul>\r\n<li>Untuk penyebab kendala yang terjadi terdapat log connection tracking table full yang disebabkan max entries sudah melebihi kapasitas maksimal.</li>\r\n<li>Tim mencoba menelusuri penyebab lain dan mencoba cara untuk mengatasi dengan mengubah dan menonaktifkan port api dan ssh karena terdapat banyak log akses login gagal</li>\r\n<li>Tim menambahkan script anti ddos dan beberapa filter firewall lainnya pada perangkat yang menyebabkan masalah yaitu RO ROUDUS MTEN namun kendala masih terjadi</li>\r\n<li>Tim mencoba nonaktifkan connection tracking dan masalah tidak muncul kembali dan saat ini kondisi masih aman\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/WhatsApp-Image-2026-02-25-at-15.56.22.jpeg\" border=\"0\" alt=\"Attachment\" width=\"390\" style=\"max-width: 100%;height: 17px\" /></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot-2026-02-26-at-2.52.48-PM.png\" border=\"0\" alt=\"Attachment\" width=\"397\" style=\"max-width: 100%;height: 573px\" /></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot-2026-02-26-at-2.53.29-PM.png\" border=\"0\" alt=\"Attachment\" width=\"493\" style=\"max-width: 100%;height: 306px\" /></p>\r\n<p> </p>\r\n</li>\r\n</ul>","created_at":"2026-02-26 14:53:49"}]}