Ticket / PT SINAR TELEVESI TRENGGALEK
PERMASALAHAN PPPOE PADA ROUTER ROUDUS
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 47Closed 46Resolved 1
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Customer PT SINAR TELEVESI TRENGGALEKStatus closedPattern WiFi / router local slow
Related by pattern
| ID | Status | Subject |
|---|---|---|
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| #1211 | closed | PENGECEKAN WEBSITE PT DMS 07/09/2026 |
| #1210 | closed | GANTI MODEM AN LILI AMALIAH |
| #1206 | closed | GANTI MODEM AN SRI YUNINGSIH |
| #1187 | closed | PENGECEKAN CCTV ALAM NGARIUNG |
| #1159 | closed | A/N DWI ANGGRAENI |
| #1112 | closed | INSTALASI BROADBAND A/N FAYZA NURSALSABILA PUTRI |
| #1111 | closed | INSTALASI BROADBAND A/N suciawati |
| #1110 | closed | INSTALASI BROADBAND A/N NIKSON PARLINDUNGAN |
| #1109 | closed | INSTALASI BROADBAND A/N ABDULLAH HANAFI |
Raw JSON
{"id":509,"customer_id":48,"ticket_type":"corporate","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":6,"assigned_role":"noc","request_by":"DEDI","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"PERMASALAHAN PPPOE PADA ROUTER ROUDUS","description":"","status":"closed","priority":"high","created_by":22,"created_at":"2026-04-27 12:20:29","updated_at":"2026-04-29 02:29:09","last_activity":"2026-04-29 09:29:09","company_name":"PT SINAR TELEVESI TRENGGALEK","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Tamri Ramadhan","reply_count":2,"assignees":[{"type":"employee","value":"6","display_name":"Tamri Ramadhan"},{"type":"role","value":"noc","display_name":"NOC"}],"images":"","replies":[{"id":793,"user_id":6,"display_name":"Tamri Ramadhan","reply_text":"<p>Permasalahan</p>\r\n<ul>\r\n<li>permasalahan terjadi karna ada issu hacking pada versi tertentu mikrotik dan lisensi nya bukan ori.</li>\r\n<li>yang menyebab kan id pppoe mati menyalah terus</li>\r\n</ul>\r\n<p>Tindakan</p>\r\n<ul>\r\n<li>Mencoba backup router tersebut terlebahulu </li>\r\n<li>menoba memindahkan beberapa user pppoe ke router yang berbeda </li>\r\n<li>mencoba upgrade router tersebut ke versi 7.22.2</li>\r\n</ul>\r\n<p>Hasil</p>\r\n<ul>\r\n<li>setelah melaukan tersebut saat ini belum ada indikasi terjadi nya masalah pada id pppoe yang sering mati menyalah</li>\r\n</ul>","created_at":"2026-04-27 16:41:52"},{"id":800,"user_id":6,"display_name":"Tamri Ramadhan","reply_text":"<p>saat ini untuk pppoe vlan 300 sudah di kembalikan lagi ke router pppoe lama nya.</p>\r\n<p>dan sampai saat ini belum ada issu pppoe mati menyalah kembali</p>","created_at":"2026-04-29 02:28:57"}]}