Ticket / Internal Ticket
PENGECEKAN KONEKSI DENET
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 47Closed 46Resolved 1
Meta
Customer Internal TicketStatus closedPattern WiFi / router local slow
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1215 | closed | KONEKSI LAMBAT - PT DMS 20/09/26 |
| #1211 | closed | PENGECEKAN WEBSITE PT DMS 07/09/2026 |
| #1210 | closed | GANTI MODEM AN LILI AMALIAH |
| #1206 | closed | GANTI MODEM AN SRI YUNINGSIH |
| #1187 | closed | PENGECEKAN CCTV ALAM NGARIUNG |
| #1159 | closed | A/N DWI ANGGRAENI |
| #1112 | closed | INSTALASI BROADBAND A/N FAYZA NURSALSABILA PUTRI |
| #1111 | closed | INSTALASI BROADBAND A/N suciawati |
| #1110 | closed | INSTALASI BROADBAND A/N NIKSON PARLINDUNGAN |
| #1109 | closed | INSTALASI BROADBAND A/N ABDULLAH HANAFI |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1300 | in_progress | PERBAIKAN BACKBONE NAGRAK TO KATULAMPA |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1294 | in_progress | PENARIKAN KABEL ODP 14.1.7 |
| #1253 | closed | PEMASANGAN POWER SUPPLY OLT ZTE C320 LALADON |
| #1252 | closed | JALUR IATECH KEARAH KARADENAN PUTUS |
| #1250 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1248 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1247 | closed | PPPOE OFF PADA OLT ISP-BJD-RAFALLD-C-01 |
| #1246 | closed | PENGECEKAN DAN PERBAIKAN ODC OC.15.1/16 - BENDUNGAN |
Raw JSON
{"id":34,"customer_id":0,"ticket_type":"internal","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":0,"assigned_role":"noc","request_by":"Internal Staff","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"PENGECEKAN KONEKSI DENET","description":"<p data-start=\"277\" data-end=\"292\"><strong data-start=\"277\" data-end=\"292\">Kronologis:</strong></p>\r\n<ul data-start=\"294\" data-end=\"1537\">\r\n<li data-start=\"294\" data-end=\"454\">\r\n<p data-start=\"296\" data-end=\"454\"><strong data-start=\"296\" data-end=\"309\">18.20 WIB</strong><br data-start=\"309\" data-end=\"312\" />Laporan awal diterima dari grup ABANET – De-NET terkait kendala koneksi.<br data-start=\"386\" data-end=\"389\" />Tim PT Rafa Teknologi Solusi diminta untuk membantu pengecekan.</p>\r\n</li>\r\n<li data-start=\"456\" data-end=\"548\">\r\n<p data-start=\"458\" data-end=\"548\"><strong data-start=\"458\" data-end=\"471\">18.21 WIB</strong><br data-start=\"471\" data-end=\"474\" />Disampaikan ke customer bahwa pengecekan akan dilakukan terlebih dahulu.</p>\r\n</li>\r\n<li data-start=\"550\" data-end=\"646\">\r\n<p data-start=\"552\" data-end=\"646\"><strong data-start=\"552\" data-end=\"565\">18.37 WIB</strong><br data-start=\"565\" data-end=\"568\" />Tim meminta izin untuk akses router customer guna keperluan troubleshooting.</p>\r\n</li>\r\n<li data-start=\"648\" data-end=\"753\">\r\n<p data-start=\"650\" data-end=\"709\"><strong data-start=\"650\" data-end=\"663\">18.40 WIB</strong><br data-start=\"663\" data-end=\"666\" />Customer mengirimkan data akses router:</p>\r\n<ul data-start=\"712\" data-end=\"753\">\r\n<li data-start=\"712\" data-end=\"729\">\r\n<p data-start=\"714\" data-end=\"729\">User: rafatek</p>\r\n</li>\r\n<li data-start=\"712\" data-end=\"729\">Password : rafatek123</li>\r\n<li data-start=\"732\" data-end=\"753\">\r\n<p data-start=\"734\" data-end=\"753\">Port Winbox: 8282</p>\r\n</li>\r\n</ul>\r\n</li>\r\n<li data-start=\"755\" data-end=\"831\">\r\n<p data-start=\"757\" data-end=\"831\"><strong data-start=\"757\" data-end=\"770\">18.44 WIB</strong><br data-start=\"770\" data-end=\"773\" />Konfirmasi akses diterima dan proses pengecekan dimulai.</p>\r\n</li>\r\n<li data-start=\"833\" data-end=\"938\">\r\n<p data-start=\"835\" data-end=\"938\"><strong data-start=\"835\" data-end=\"848\">19.29 WIB</strong><br data-start=\"848\" data-end=\"851\" />Informasi disampaikan ke customer agar menunggu karena masih dalam proses pengecekan.</p>\r\n</li>\r\n<li data-start=\"940\" data-end=\"1167\">\r\n<p data-start=\"942\" data-end=\"1042\"><strong data-start=\"942\" data-end=\"955\">20.04 WIB</strong><br data-start=\"955\" data-end=\"958\" />Hasil pengecekan disampaikan, terdapat perubahan konfigurasi IP sebagai berikut:</p>\r\n<ul data-start=\"1045\" data-end=\"1167\">\r\n<li data-start=\"1045\" data-end=\"1081\">\r\n<p data-start=\"1047\" data-end=\"1081\">IP Address: <strong data-start=\"1059\" data-end=\"1079\">103.249.19.66/30</strong></p>\r\n</li>\r\n<li data-start=\"1084\" data-end=\"1167\">\r\n<p data-start=\"1086\" data-end=\"1167\">Gateway: <strong data-start=\"1095\" data-end=\"1112\">103.249.19.65</strong><br data-start=\"1112\" data-end=\"1115\" />Customer diminta untuk melakukan pengetesan ulang.<br /><br /><img class=\"aligncenter\" style=\"max-width: 100%;height: 375px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/DENET.jpg\" alt=\"Attachment\" width=\"550\" /></p>\r\n</li>\r\n</ul>\r\n</li>\r\n</ul>","status":"closed","priority":"medium","created_by":5,"created_at":"2026-02-04 22:54:24","updated_at":"2026-02-18 16:53:05","last_activity":"2026-02-18 16:53:05","company_name":"","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"","reply_count":0,"assignees":[],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/DENET.jpg","replies":[]}