Ticket / WIDYAWATI CS
PERBAIKAN BROADBAND A/N WIDYAWATI CS
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 471Closed 449Resolved 12
Meta
Customer WIDYAWATI CSStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1031 | open | PERBAIKAN REDAMAN TINGGI A/N NENG IDA |
| #1028 | open | PERBAIKAN ODP LOSS 7.2.6/8 |
| #1027 | open | PERBAIKAN MODEM A/N MUHAMMAD ROHMAN |
| #1024 | closed | PERBAIKAN BROADBAND A/N OCIH ABIZAR |
| #1023 | in_progress | PERBAIKAN BROADBAND A/N SRI ARIANTI |
| #1022 | in_progress | PERBAIKAN BROADBAND A/N FERA ERLINDA |
| #1021 | closed | PERBAIKAN BROADBAND A/N TRI BUNGA Y |
| #1020 | closed | PERBAIKAN BROADBAND A/N Lusi Yanti |
| #1019 | in_progress | PERBAIKAN BROADBAND A/N ROSITA SUDIRJA |
| #1017 | closed | PERBAIKAN BROADBAND A/N HAERUDIN |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #259 | closed | INSTALASI BROADBAND - A/N WIDYAWATI CS |
Raw JSON
{"id":1018,"customer_id":159,"ticket_type":"broadband","eyzet_customer_id":"122026030006@btr.net","eyzet_customer_name":"WIDYAWATI CS","employee_id":26,"assigned_role":"subscriber","request_by":"WIDYAWATI CS","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"PERBAIKAN BROADBAND A/N WIDYAWATI CS","description":"- Mendapatkan informasi tidak ada internet\r\n- Terpantau pada billing eyzet offline, optical tidak terbaca\r\n- Terpantau indikator merah pada modem\r\n- Catatan dari user : Minta perbaikan di lakukan secepatnya\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/08/AiMouse-1739123812.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n ","status":"closed","priority":"high","created_by":33,"created_at":"2026-08-06 22:22:59","updated_at":"2026-08-08 07:15:41","last_activity":"2026-08-08 07:15:41","company_name":"WIDYAWATI CS","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Abanet Freelance","reply_count":3,"assignees":[{"type":"employee","value":"26","display_name":"Abanet Freelance"},{"type":"employee","value":"15","display_name":"M Fikri Abillah"},{"type":"employee","value":"10","display_name":"Dede Doni"},{"type":"employee","value":"16","display_name":"M Fikri Firdaus"},{"type":"employee","value":"34","display_name":"rahmat hidayat"},{"type":"employee","value":"14","display_name":"Ronald Maradona"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/08/AiMouse-1739123812.png, https://portaljagad.rafatek.net/wp-content/uploads/2026/08/Screenshot-2026-08-08-071504.png","replies":[{"id":1979,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: August 7, 2026 9:00 am<br>• Created By: Afifah Indriyani<br>• Assigned To: Abanet Freelance, M Fikri Abillah, Dede Doni, M Fikri Firdaus, rahmat hidayat, Ronald Maradona, TS<br>• Status: changed from Open to In Progress","created_at":"2026-08-07 07:25:27"},{"id":2004,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal August 8, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-08-07 21:11:31"},{"id":2017,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<ul>\r\n<li>Telah dilakukan pengecekan oleh tim teknis</li>\r\n<li>Saat ini customer telah online kembali</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/08/Screenshot-2026-08-08-071504.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","created_at":"2026-08-08 07:15:29"}]}