Ticket / SRI ARIANTI
PERBAIKAN BROADBAND A/N SRI ARIANTI
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 471Closed 449Resolved 12
Meta
Customer SRI ARIANTIStatus in_progressPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1031 | open | PERBAIKAN REDAMAN TINGGI A/N NENG IDA |
| #1028 | open | PERBAIKAN ODP LOSS 7.2.6/8 |
| #1027 | open | PERBAIKAN MODEM A/N MUHAMMAD ROHMAN |
| #1024 | closed | PERBAIKAN BROADBAND A/N OCIH ABIZAR |
| #1022 | in_progress | PERBAIKAN BROADBAND A/N FERA ERLINDA |
| #1021 | closed | PERBAIKAN BROADBAND A/N TRI BUNGA Y |
| #1020 | closed | PERBAIKAN BROADBAND A/N Lusi Yanti |
| #1019 | in_progress | PERBAIKAN BROADBAND A/N ROSITA SUDIRJA |
| #1018 | closed | PERBAIKAN BROADBAND A/N WIDYAWATI CS |
| #1017 | closed | PERBAIKAN BROADBAND A/N HAERUDIN |
Related by customer
| ID | Status | Subject |
|---|
Raw JSON
{"id":1023,"customer_id":586,"ticket_type":"broadband","eyzet_customer_id":"23516d2f650@ldgp.net","eyzet_customer_name":"SRI ARIANTI","employee_id":26,"assigned_role":"subscriber","request_by":"SRI ARIANTI","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"PERBAIKAN BROADBAND A/N SRI ARIANTI","description":"- Mendapatkan informasi tidak ada internet\r\n- Terpantau pada billing eyzet offline, optical tidak terbaca\r\n- Terpantau indikator merah pada modem\r\n- Catatan dari user : Minta perbaikan di lakukan secepatnya\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/08/AiMouse-1736576328.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n ","status":"in_progress","priority":"high","created_by":33,"created_at":"2026-08-06 23:06:17","updated_at":"2026-08-08 21:11:31","last_activity":"2026-08-07 07:23:36","company_name":"SRI ARIANTI","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"In Progress","employee_name":"Abanet Freelance","reply_count":3,"assignees":[{"type":"employee","value":"26","display_name":"Abanet Freelance"},{"type":"employee","value":"15","display_name":"M Fikri Abillah"},{"type":"employee","value":"10","display_name":"Dede Doni"},{"type":"employee","value":"16","display_name":"M Fikri Firdaus"},{"type":"employee","value":"34","display_name":"rahmat hidayat"},{"type":"employee","value":"14","display_name":"Ronald Maradona"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/08/AiMouse-1736576328.png","replies":[{"id":1975,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: August 7, 2026 9:00 am<br>• Created By: Afifah Indriyani<br>• Assigned To: Abanet Freelance, M Fikri Abillah, Dede Doni, M Fikri Firdaus, rahmat hidayat, Ronald Maradona, TS<br>• Status: changed from Open to In Progress","created_at":"2026-08-07 07:23:36"},{"id":2008,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal August 8, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-08-07 21:11:31"},{"id":2033,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal August 9, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-08-08 21:11:31"}]}