Ticket / CITRA CUSTOMI
PERBAIKAN MODEM LOSS A/N CITRA CUSTOMI
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 475Closed 453Resolved 12
Meta
Customer CITRA CUSTOMIStatus in_progressPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1035 | in_progress | MODEM LOSS A/N CITRA CUSTOMI |
| #1034 | in_progress | MODEM LOSS A/N ANISA MADRONI |
| #1032 | in_progress | PERBAIKAN MODEM LOSS A/N HARYANTI YANTI |
| #1031 | in_progress | PERBAIKAN REDAMAN TINGGI A/N NENG IDA |
| #1028 | closed | PERBAIKAN ODP LOSS 7.2.6/8 |
| #1027 | in_progress | PERBAIKAN MODEM A/N MUHAMMAD ROHMAN |
| #1024 | closed | PERBAIKAN BROADBAND A/N OCIH ABIZAR |
| #1023 | in_progress | PERBAIKAN BROADBAND A/N SRI ARIANTI |
| #1022 | closed | PERBAIKAN BROADBAND A/N FERA ERLINDA |
| #1021 | closed | PERBAIKAN BROADBAND A/N TRI BUNGA Y |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1035 | in_progress | MODEM LOSS A/N CITRA CUSTOMI |
Raw JSON
{"id":1033,"customer_id":588,"ticket_type":"broadband","eyzet_customer_id":"122025000009@bmn.net","eyzet_customer_name":"CITRA CUSTOMI","employee_id":16,"assigned_role":"subscriber","request_by":"CITRA CUSTOMI","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"PERBAIKAN MODEM LOSS A/N CITRA CUSTOMI","description":"<ul>\r\n<li>\r\n<p>Mendapatkan laporan dari pelanggan bahwa perangkat di lokasi mengalami kondisi LOS. Setelah dilakukan pengecekan melalui sistem Eyzet, status perangkat terdeteksi offline dan nilai redaman tidak terbaca.</p>\r\n</li>\r\n<li>\r\n<p>Sehubungan dengan hal tersebut, akan dibuatkan tiket gangguan serta dilakukan penjadwalan maintenance ke lokasi untuk proses pengecekan dan penanganan lebih lanjut.</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/08/Screenshot-2026-08-09-at-07.34.03.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>\r\n</li>\r\n</ul>","status":"in_progress","priority":"medium","created_by":7,"created_at":"2026-08-09 07:35:59","updated_at":"2026-08-09 07:36:30","last_activity":"2026-08-09 07:36:30","company_name":"CITRA CUSTOMI","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"In Progress","employee_name":"M Fikri Firdaus","reply_count":1,"assignees":[{"type":"employee","value":"16","display_name":"M Fikri Firdaus"},{"type":"employee","value":"34","display_name":"rahmat hidayat"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/08/Screenshot-2026-08-09-at-07.34.03.png","replies":[{"id":2044,"user_id":7,"display_name":"Muhammad Ichwani Iskandar","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: August 9, 2026 7:36 am<br>• Created By: Muhammad Ichwani Iskandar<br>• Assigned To: M Fikri Firdaus, rahmat hidayat, TS<br>• Status: changed from Open to In Progress","created_at":"2026-08-09 07:36:30"}]}