Ticket / ALAM NGARIUNG RESORT
PENGGANTIAN ONU UNTUK OUTDOOR ADILUHUNG 28/08/2026
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 236Closed 232Resolved 3
Meta
Customer ALAM NGARIUNG RESORTStatus closedPattern ONU online but no internet
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1273 | closed | SETTING MODEM DI LOKASI CUSTOMER AN NURUL KHOERUNNISA |
| #1266 | closed | PORT PCI LAN CARD MATI PADA PC SERVER |
| #1253 | closed | PEMASANGAN POWER SUPPLY OLT ZTE C320 LALADON |
| #1248 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1247 | closed | PPPOE OFF PADA OLT ISP-BJD-RAFALLD-C-01 |
| #1246 | closed | PENGECEKAN DAN PERBAIKAN ODC OC.15.1/16 - BENDUNGAN |
| #1228 | open | PENGECEKAN PERANGKAT ROUDUS TRENGGALEK |
| #1217 | closed | KONEKSI STUCK - Z3 14/09/26 |
| #1216 | closed | KONEKSI DOWN - SMKN 1 GUNUNG PUTRI |
| #1214 | closed | PENGECEKAN WEBSITE PT DMS 17/08/2026 |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
| #1251 | closed | PERBAIKAN KABEL PUTUS ALAM NGARIUNG RESORT |
| #1187 | closed | PENGECEKAN CCTV ALAM NGARIUNG |
| #1180 | closed | PENGECEKAN MODEM LOSS POS SECURITY 21/09/2026 |
| #1179 | closed | PENGECEKAN ONU LOSS DI MESS ALAMNGARIUNG 20/09/2026 |
| #1178 | closed | PENGECEKAN FO CUT DI ALAMNGARIUNG 18/09/2026 |
| #1177 | closed | PENGECEKAN MODEM LOSS BATAK KARO 30/08/2026 |
| #1175 | closed | PENGECEKAN MODEM LOSS KAMAR PRASANTRI 24/08/2026 |
| #1174 | closed | PENGECEKAN OUTDOOR ALAMNGARIUNG 8/08/2026 |
| #972 | closed | PENGECEKAN FO CUT DI ALAM NGARIUNG |
Raw JSON
{"id":1176,"customer_id":3,"ticket_type":"corporate","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":32,"assigned_role":"subscriber","request_by":"BUDI","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"PENGGANTIAN ONU UNTUK OUTDOOR ADILUHUNG 28/08/2026","description":"<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/09/WhatsApp-Image-2026-09-25-at-22.43.45.jpeg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","status":"closed","priority":"high","created_by":7,"created_at":"2026-09-26 00:01:48","updated_at":"2026-09-30 10:07:45","last_activity":"2026-09-30 10:07:45","company_name":"ALAM NGARIUNG RESORT","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Afifah Indriyani","reply_count":2,"assignees":[{"type":"employee","value":"32","display_name":"Afifah Indriyani"},{"type":"employee","value":"10","display_name":"Dede Doni"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/09/WhatsApp-Image-2026-09-25-at-22.43.45.jpeg","replies":[{"id":2891,"user_id":2,"display_name":"Septi Hariyani","reply_text":"<p>Dear Tim Noc, <span class=\"dwr-mention\">@Afifah Indriyani</span> <span class=\"dwr-mention\">@Muhammad Naufal Iskandar</span> <span class=\"dwr-mention\">@Muhammad Ichwani Iskandar</span>, </p>\r\n<p>Mohon bantu update laporannya.</p>","created_at":"2026-09-28 10:39:38"},{"id":2969,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<ul>\r\n<li>Setelah dilakukan, onu cdata mengalami masalah dan dibawa ke kantor untuk dilakukan pengecekan</li>\r\n<li>Saat ini onu adiluhung sudah diganti dengan onu baru dan koneksi sudah online kembali</li>\r\n</ul>","created_at":"2026-09-30 10:07:26"}]}