Ticket / RICKY ALFAYEDI PRATAMA
RECONNECT
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 206Closed 200Resolved 3
Meta
Customer RICKY ALFAYEDI PRATAMAStatus closedPattern ONU online but no internet
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1030 | in_progress | PERBAIKAN JALUR PON 10 PENGKOLAN |
| #1026 | closed | PERBAIKAN BROADBAND A/N ADE LILIS ROHANA |
| #1025 | in_progress | ONU HUBIN dan PERPUSTAKAAN |
| #1016 | closed | PERBAIKAN BROADBAND A/N LILIS ROHANA |
| #1015 | in_progress | PERBAIKAN BROADBAND A/N ANDRIYANA/NUNUNG |
| #1010 | closed | PERBAIKAN BROADBAND A/N SUMARNI PUPUT |
| #1009 | closed | PERBAIKAN BROADBAND A/N LUSI YANTI |
| #1008 | closed | PERBAIKAN BROADBAND A/N MELA AYU LESTARI |
| #1005 | closed | PERBAIKAN BROADBAND A/N AMINATUL ROSIDAH |
| #1001 | closed | PERBAIKAN BROADBAND A/N NURHANI SUPANGKAT |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #934 | closed | PERBAIKAN MODEM LOSS A/N RICKY ALFAYEDI PRATAMA |
Raw JSON
{"id":12,"customer_id":10,"ticket_type":"broadband","eyzet_customer_id":"615fee14b1ff13001d426f2d","eyzet_customer_name":"RICKY ALFAYEDI PRATAMA","employee_id":0,"assigned_role":"subscriber","request_by":"Customer","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"RECONNECT","description":"<p>Customer mengajukan reconnect pada tim marketing (IBU KORI) dan sudah melakukan pembyaran installasinya sebesar Rp.100.000<br />Koneksi belum aktif karena modem masih belum di setting ulang<br />Membuat tiket laporan dan meminta tim teknis untuk visit kelokasi </p>\r\n<p><img class=\"aligncenter\" style=\"max-width: 100%;height: 485px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/WhatsApp-Image-2026-02-03-at-10.28.51.jpeg\" alt=\"Attachment\" width=\"237\" /></p>","status":"closed","priority":"medium","created_by":8,"created_at":"2026-02-03 10:42:30","updated_at":"2026-02-18 16:53:05","last_activity":"2026-02-18 16:53:05","company_name":"RICKY ALFAYEDI PRATAMA","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"","reply_count":1,"assignees":[],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/WhatsApp-Image-2026-02-03-at-10.28.51.jpeg, http://portaljagad.rafatek.net/wp-content/uploads/2026/02/customer-reconnect-ricky.jpg","replies":[{"id":21,"user_id":5,"display_name":"Muhammad Naufal Iskandar","reply_text":"<p>Cusomer sudah diaktivasi kembali dan, saat ini sudah online</p>\r\n<p><img class=\"aligncenter\" style=\"max-width: 100%;height: 410px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/customer-reconnect-ricky.jpg\" alt=\"Attachment\" width=\"859\" /></p>","created_at":"2026-02-03 17:17:09"}]}