Ticket / SOLEHUDIN
MODEM LOSS
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
Meta
Customer SOLEHUDINStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Raw JSON
{"id":120,"customer_id":71,"ticket_type":"broadband","eyzet_customer_id":"122025000414@btr.net","eyzet_customer_name":"SOLEHUDIN","employee_id":0,"assigned_role":"subscriber","request_by":"SOLEHUDIN","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"MODEM LOSS","description":"<p>Menerima laporan pada tanggal 18 Februari 2026 dari customer Broadband AN Solehudin beralamatkan Bantar Kemang rt.04/07, bahwa terjadi redaman yg tinggi namun terpantau online pada eyzet</p>\r\n<p><img class=\"aligncenter\" style=\"max-width: 100%;height: 358px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/bendi.png\" alt=\"Attachment\" width=\"499\" /></p>","status":"closed","priority":"medium","created_by":25,"created_at":"2026-02-18 14:02:58","updated_at":"2026-02-20 20:19:25","last_activity":"2026-02-20 20:19:25","company_name":"SOLEHUDIN","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"","reply_count":4,"assignees":[{"type":"role","value":"subscriber","display_name":"TS"},{"type":"role","value":"freelance","display_name":"FREELANCE"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/bendi.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/02/1000418181.jpg","replies":[{"id":169,"user_id":21,"display_name":"Dimas Freelance","reply_text":"<p>Karna jarak rumah ke odp nya jauh saya pindahkan ke odp yang terdekat</p>\r\n<p><img style=\"max-width: 100%;height: auto\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/1000418181.jpg\" alt=\"Attachment\" /></p>","created_at":"2026-02-20 18:00:59"},{"id":170,"user_id":1,"display_name":"fatwarachman","reply_text":"<p>masalahnya udah solved belum?</p>","created_at":"2026-02-20 18:10:38"},{"id":171,"user_id":21,"display_name":"Dimas Freelance","reply_text":"<p>Sudah pak, kendala nya redaman tinggi kemungkinan ada bending karena jarak dari odp ke lokasi user cukup jauh, kemudian saya pindah ke odp terdekat (odp baru) saat ini redaman sudah aman</p>","created_at":"2026-02-20 20:17:40"},{"id":172,"user_id":21,"display_name":"Dimas Freelance","reply_text":"<p>Redaman sebelum di pindah 34</p>\r\n<p>Redaman setelah di pindah kan 20 </p>","created_at":"2026-02-20 20:18:26"}]}