Ticket / SOLEHUDIN
MODEM LOSS
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 475Closed 453Resolved 12
Meta
Customer SOLEHUDINStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1035 | in_progress | MODEM LOSS A/N CITRA CUSTOMI |
| #1034 | in_progress | MODEM LOSS A/N ANISA MADRONI |
| #1033 | in_progress | PERBAIKAN MODEM LOSS A/N CITRA CUSTOMI |
| #1032 | in_progress | PERBAIKAN MODEM LOSS A/N HARYANTI YANTI |
| #1031 | in_progress | PERBAIKAN REDAMAN TINGGI A/N NENG IDA |
| #1028 | closed | PERBAIKAN ODP LOSS 7.2.6/8 |
| #1027 | in_progress | PERBAIKAN MODEM A/N MUHAMMAD ROHMAN |
| #1024 | closed | PERBAIKAN BROADBAND A/N OCIH ABIZAR |
| #1023 | in_progress | PERBAIKAN BROADBAND A/N SRI ARIANTI |
| #1022 | closed | PERBAIKAN BROADBAND A/N FERA ERLINDA |
Raw JSON
{"id":120,"customer_id":71,"ticket_type":"broadband","eyzet_customer_id":"122025000414@btr.net","eyzet_customer_name":"SOLEHUDIN","employee_id":0,"assigned_role":"subscriber","request_by":"SOLEHUDIN","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"MODEM LOSS","description":"<p>Menerima laporan pada tanggal 18 Februari 2026 dari customer Broadband AN Solehudin beralamatkan Bantar Kemang rt.04/07, bahwa terjadi redaman yg tinggi namun terpantau online pada eyzet</p>\r\n<p><img class=\"aligncenter\" style=\"max-width: 100%;height: 358px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/bendi.png\" alt=\"Attachment\" width=\"499\" /></p>","status":"closed","priority":"medium","created_by":25,"created_at":"2026-02-18 14:02:58","updated_at":"2026-02-20 20:19:25","last_activity":"2026-02-20 20:19:25","company_name":"SOLEHUDIN","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"","reply_count":4,"assignees":[{"type":"role","value":"subscriber","display_name":"TS"},{"type":"role","value":"freelance","display_name":"FREELANCE"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/bendi.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/02/1000418181.jpg","replies":[{"id":169,"user_id":21,"display_name":"Dimas Freelance","reply_text":"<p>Karna jarak rumah ke odp nya jauh saya pindahkan ke odp yang terdekat</p>\r\n<p><img style=\"max-width: 100%;height: auto\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/1000418181.jpg\" alt=\"Attachment\" /></p>","created_at":"2026-02-20 18:00:59"},{"id":170,"user_id":1,"display_name":"fatwarachman","reply_text":"<p>masalahnya udah solved belum?</p>","created_at":"2026-02-20 18:10:38"},{"id":171,"user_id":21,"display_name":"Dimas Freelance","reply_text":"<p>Sudah pak, kendala nya redaman tinggi kemungkinan ada bending karena jarak dari odp ke lokasi user cukup jauh, kemudian saya pindah ke odp terdekat (odp baru) saat ini redaman sudah aman</p>","created_at":"2026-02-20 20:17:40"},{"id":172,"user_id":21,"display_name":"Dimas Freelance","reply_text":"<p>Redaman sebelum di pindah 34</p>\r\n<p>Redaman setelah di pindah kan 20 </p>","created_at":"2026-02-20 20:18:26"}]}