Ticket / SOLEHUDIN
PERBAIKAN CUSTOMER BROADBAND A/N SOLEHUDIN
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
Meta
Customer SOLEHUDINStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Raw JSON
{"id":20,"customer_id":14,"ticket_type":"broadband","eyzet_customer_id":"694676e2ee5d19001c3a49fe","eyzet_customer_name":"SOLEHUDIN","employee_id":0,"assigned_role":"subscriber","request_by":"Customer","topic_id":1,"subtopic_id":0,"channel_id":4,"subject":"PERBAIKAN CUSTOMER BROADBAND A/N SOLEHUDIN","description":"<p>1.LAPORAN CUSTOMER : Customer mengirimkan laporan melalui wa bahwa koneksi internet dilokasi tidak bisa digunakan</p>\r\n<p>2.PENANGANAN :</p>\r\n<ul>\r\n<li>Menanyakan kepada customer apakah terdapat indikatos loss merah pada modem</li>\r\n<li>Modem dilokasi loss dan sudah diinformasikan bahwa apabila terdapat indikator loss merah kemungkinan besar terjadi masalah pada kabelnya</li>\r\n<li>Menginformasikan kepada customer bahwa akan dijadwalkan untuk dilakukan perbaikan di esok hari<img class=\"aligncenter\" style=\"max-width: 100%;height: auto\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/SOLEHUDIN.jpeg\" alt=\"Attachment\" /></li>\r\n</ul>","status":"closed","priority":"medium","created_by":5,"created_at":"2026-02-03 22:06:12","updated_at":"2026-04-12 09:33:04","last_activity":"2026-04-12 09:33:04","company_name":"SOLEHUDIN","topic_name":"Technical","subtopic_name":"","channel_name":"Direct Info","status_label":"Closed","employee_name":"","reply_count":1,"assignees":[],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/SOLEHUDIN.jpeg, http://portaljagad.rafatek.net/wp-content/uploads/2026/02/22.png","replies":[{"id":29,"user_id":7,"display_name":"Muhammad Ichwani Iskandar","reply_text":"<p>Sudah online kembali di follow up oleh team freelance (dimas)</p>\r\n<p><img class=\"aligncenter\" style=\"max-width: 100%;height: 249px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/22.png\" alt=\"Attachment\" width=\"410\" /></p>","created_at":"2026-02-04 14:53:05"}]}