Ticket / NINING SUNINGSIH
PERBAIKAN MODEM LOSS A/N NINING SUNINGSIH
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
Meta
Customer NINING SUNINGSIHStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
Raw JSON
{"id":1227,"customer_id":667,"ticket_type":"broadband","eyzet_customer_id":"122026080213","eyzet_customer_name":"NINING SUNINGSIH","employee_id":16,"assigned_role":"subscriber","request_by":"NINING SUNINGSIH","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"PERBAIKAN MODEM LOSS A/N NINING SUNINGSIH","description":"<p>Mendapatkan informasi dari pelanggan bahwa koneksi di lokasi mengalami perlambatan. Setelah dilakukan pengecekan pada sistem, terpantau nilai redaman terbaca/LOSS . Terkait kendala tersebut, akan dijadwalkan tim teknisi support untuk melakukan pengecekan langsung ke lokasi.</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/09/Screenshot-2026-09-28-at-08.47.27.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","status":"closed","priority":"medium","created_by":7,"created_at":"2026-09-28 08:49:29","updated_at":"2026-09-28 22:05:34","last_activity":"2026-09-28 22:05:34","company_name":"NINING SUNINGSIH","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"M Fikri Firdaus","reply_count":1,"assignees":[{"type":"employee","value":"16","display_name":"M Fikri Firdaus"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/09/Screenshot-2026-09-28-at-08.47.27.png, https://portaljagad.rafatek.net/wp-content/uploads/2026/09/Screenshot-2026-09-28-220434.png","replies":[{"id":2922,"user_id":33,"display_name":"hari idfidina","reply_text":"<ul>\r\n \t<li>Sudah dilakukan pengecekan oleh tim</li>\r\n \t<li>Di temukan masalah pada fiber optik, dilakukan splice ulang</li>\r\n \t<li>Saat ini sudah online kembali\r\n<p class=\"aligncenter\"></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/09/Screenshot-2026-09-28-220434.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n </li>\r\n</ul>","created_at":"2026-09-28 22:05:22"}]}