Ticket / SRI RAHAYU BCM
PERBAIKAN MODEM LOSS A/N SRI RAHAYU BCM
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
Meta
Customer SRI RAHAYU BCMStatus in_progressPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Related by customer
| ID | Status | Subject |
|---|
Raw JSON
{"id":1229,"customer_id":668,"ticket_type":"broadband","eyzet_customer_id":"122025000144","eyzet_customer_name":"SRI RAHAYU BCM","employee_id":16,"assigned_role":"subscriber","request_by":"SRI RAHAYU BCM","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"PERBAIKAN MODEM LOSS A/N SRI RAHAYU BCM","description":"<p>Mendapatkan informasi dari pelanggan bahwa koneksi di lokasi mengalami perlambatan. Setelah dilakukan pengecekan pada sistem, terpantau nilai redaman tidak terbaca atau LOSS. Terkait kendala tersebut, akan dijadwalkan tim teknisi support untuk melakukan pengecekan langsung ke lokasi.</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/09/Screenshot-2026-09-28-at-10.21.51.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","status":"in_progress","priority":"medium","created_by":7,"created_at":"2026-09-28 10:24:13","updated_at":"2026-10-06 05:33:04","last_activity":"2026-10-03 07:04:09","company_name":"SRI RAHAYU BCM","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"In Progress","employee_name":"M Fikri Firdaus","reply_count":7,"assignees":[{"type":"employee","value":"16","display_name":"M Fikri Firdaus"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/09/Screenshot-2026-09-28-at-10.21.51.png","replies":[{"id":3010,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: October 1, 2026 11:59 am<br>• Created By: Afifah Indriyani<br>• Assigned To: M Fikri Firdaus, TS","created_at":"2026-10-01 11:59:44"},{"id":3034,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal October 2, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-10-01 21:11:30"},{"id":3044,"user_id":33,"display_name":"hari idfidina","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: October 3, 2026 11:59 am<br>• Created By: hari idfidina<br>• Assigned To: M Fikri Firdaus, TS","created_at":"2026-10-02 08:24:53"},{"id":3080,"user_id":33,"display_name":"hari idfidina","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: October 3, 2026 9:20 am<br>• Created By: hari idfidina<br>• Assigned To: M Fikri Firdaus, TS","created_at":"2026-10-03 07:04:09"},{"id":3105,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal October 4, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-10-03 21:11:31"},{"id":3142,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal October 5, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-10-04 21:11:32"},{"id":3187,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal October 6, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-10-05 21:11:34"}]}