Ticket / SUHERMAN CUSTOMER
Modem mengalami LOSS A/N SUHERMAN CUSTOMER
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
Meta
Customer SUHERMAN CUSTOMERStatus in_progressPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Related by customer
| ID | Status | Subject |
|---|
Raw JSON
{"id":1231,"customer_id":669,"ticket_type":"broadband","eyzet_customer_id":"122025000065@chr.net","eyzet_customer_name":"SUHERMAN CUSTOMER","employee_id":34,"assigned_role":"subscriber","request_by":"SUHERMAN CUSTOMER","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"Modem mengalami LOSS A/N SUHERMAN CUSTOMER","description":"<p>Sudah dilakukan pemeriksaan di sistem Eyzet tidak menampilkan redaman<br />Modem customer memberi sinyal offline di Eyzet<br />Sudah dilakukan restart modem tapi tetap mengalami LOSS</p>","status":"in_progress","priority":"medium","created_by":32,"created_at":"2026-09-28 14:24:17","updated_at":"2026-10-06 05:33:04","last_activity":"2026-10-03 07:03:15","company_name":"SUHERMAN CUSTOMER","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"In Progress","employee_name":"rahmat hidayat","reply_count":9,"assignees":[{"type":"employee","value":"34","display_name":"rahmat hidayat"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"","replies":[{"id":2934,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: September 29, 2026 9:27 am<br>• Created By: Afifah Indriyani<br>• Assigned To: rahmat hidayat, TS","created_at":"2026-09-29 09:27:42"},{"id":2946,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal September 30, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-09-29 21:11:34"},{"id":2985,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal October 1, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-09-30 21:11:30"},{"id":3035,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal October 2, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-10-01 21:11:30"},{"id":3064,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal October 3, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-10-02 21:11:32"},{"id":3079,"user_id":33,"display_name":"hari idfidina","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: October 3, 2026 11:01 am<br>• Created By: hari idfidina<br>• Assigned To: rahmat hidayat, TS","created_at":"2026-10-03 07:03:15"},{"id":3106,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal October 4, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-10-03 21:11:31"},{"id":3143,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal October 5, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-10-04 21:11:32"},{"id":3188,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal October 6, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-10-05 21:11:34"}]}