MODEM LOSS - A/N IMAM SYAFI\'I

{"id":1239,"customer_id":673,"ticket_type":"broadband","eyzet_customer_id":"22635wfc20","eyzet_customer_name":"IMAM SYAFI\\'I","employee_id":15,"assigned_role":"subscriber","request_by":"IMAM SYAFI\\'I","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"MODEM LOSS - A/N IMAM SYAFI\\'I","description":"Mendapatkan informasi terdapat indikator merah pada modem\r\n\r\nSaat ini pada eyzet terpantau loss\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/09/Screenshot-2026-09-29-064320.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n&nbsp;\r\n\r\n&nbsp;","status":"in_progress","priority":"medium","created_by":33,"created_at":"2026-09-29 06:44:01","updated_at":"2026-10-06 05:33:04","last_activity":"2026-10-03 07:02:46","company_name":"IMAM SYAFI\\'I","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"In Progress","employee_name":"M Fikri Abillah","reply_count":9,"assignees":[{"type":"employee","value":"15","display_name":"M Fikri Abillah"},{"type":"employee","value":"34","display_name":"rahmat hidayat"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/09/Screenshot-2026-09-29-064320.png","replies":[{"id":2928,"user_id":7,"display_name":"Muhammad Ichwani Iskandar","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: September 29, 2026 8:15 am<br>• Created By: Muhammad Ichwani Iskandar<br>• Assigned To: M Fikri Abillah, rahmat hidayat, TS<br>• Status: changed from Open to In Progress","created_at":"2026-09-29 08:16:00"},{"id":2952,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal September 30, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-09-29 21:11:34"},{"id":2991,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal October 1, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-09-30 21:11:30"},{"id":3036,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal October 2, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-10-01 21:11:30"},{"id":3065,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal October 3, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-10-02 21:11:32"},{"id":3078,"user_id":33,"display_name":"hari idfidina","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: October 3, 2026 10:00 am<br>• Created By: hari idfidina<br>• Assigned To: M Fikri Abillah, rahmat hidayat, TS","created_at":"2026-10-03 07:02:46"},{"id":3107,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal October 4, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-10-03 21:11:31"},{"id":3144,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal October 5, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-10-04 21:11:32"},{"id":3189,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal October 6, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-10-05 21:11:34"}]}