Ticket / KISWAYA
Modem mmengalami LOSS A/N KISWAYA
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
Meta
Customer KISWAYAStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Related by customer
| ID | Status | Subject |
|---|
Raw JSON
{"id":1243,"customer_id":678,"ticket_type":"broadband","eyzet_customer_id":"122026080045","eyzet_customer_name":"KISWAYA","employee_id":14,"assigned_role":"subscriber","request_by":"KISWAYA","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"Modem mmengalami LOSS A/N KISWAYA","description":"<p>Sudah di cek di eyzet tidak terdeteksi redaman <br />Terdapat lampu merah pada perangkat modem<br />Kami jadwalkan tim teknis untuk segera diperbaiki</p>","status":"closed","priority":"medium","created_by":32,"created_at":"2026-09-29 13:41:59","updated_at":"2026-10-02 18:22:32","last_activity":"2026-10-02 18:22:32","company_name":"KISWAYA","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Ronald Maradona","reply_count":6,"assignees":[{"type":"employee","value":"14","display_name":"Ronald Maradona"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/10/Screenshot-2026-10-02-182035.png","replies":[{"id":2938,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: September 29, 2026 1:42 pm<br>• Created By: Afifah Indriyani<br>• Assigned To: Ronald Maradona, TS","created_at":"2026-09-29 13:42:43"},{"id":2955,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal September 30, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-09-29 21:11:34"},{"id":2961,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: September 30, 2026 10:00 pm<br>• Created By: Afifah Indriyani<br>• Assigned To: Ronald Maradona, TS","created_at":"2026-09-30 09:26:20"},{"id":2994,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal October 1, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-09-30 21:11:30"},{"id":3038,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal October 2, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-10-01 21:11:30"},{"id":3058,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<ul>\r\n<li>Telah dilakukan pengecekan oleh tim teknis (FIKRI)</li>\r\n<li>Ditemukan input odp hilang dan dilakukan penarikan kabel baru</li>\r\n<li>Saat ini customer telah online kembali</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/10/Screenshot-2026-10-02-182035.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","created_at":"2026-10-02 18:22:22"}]}