Ticket / ALAM NGARIUNG RESORT
PENGECEKAN LINK BACK UP ALAMNGARIUNG
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 45Closed 45Resolved 0
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Customer ALAM NGARIUNG RESORTStatus closedPattern Backbone cable / fiber cut
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #984 | closed | PENGECEKAN BACKBONE LALADON TO SINBAR |
| #972 | closed | PENGECEKAN FO CUT DI ALAM NGARIUNG |
| #968 | closed | KONEKSI ON OFF-AP RUANG KEPSEK |
| #952 | closed | PENGUKURAN KABEL BACKBONE |
| #946 | closed | PENARIKAN JALUR ODP - PON 2 PAGELARAN |
| #926 | closed | LALADON TO SW SINBAR TERPANTAU DOWN |
| #764 | closed | PENGECEKAN BACKBONE ABANET TO FINET |
| #744 | closed | PENGECEKAN JALUR TO KAMPUS NET |
| #728 | closed | PERBAIKAN REDAMAN TINGGI |
| #697 | closed | INFRASTRUKTUR KABEL BACKBONE SUNDA KELAPA |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #972 | closed | PENGECEKAN FO CUT DI ALAM NGARIUNG |
| #950 | closed | PENGECEKAN MODEM LOSS KAMAR SASAK |
| #949 | closed | PENGECEKAN LINK ALAMNGARIUNG |
| #921 | closed | KONEKSI OFF |
| #894 | closed | MANAGE SERVICE - PT ALAM NGARIUNG |
| #771 | closed | MODEM LOSS KAMAR KADAKA |
| #765 | closed | PENGECEKAN AP OUDOOR |
| #740 | closed | PENGECEKAN MODEM LOSS POS SATPAM |
| #705 | closed | PROJECT INSTALLASI CCTV ALAM NGARIUNG |
| #644 | closed | PENGECEKAN AP OUTDOOR DAUN OFFLINE |
Raw JSON
{"id":125,"customer_id":3,"ticket_type":"corporate","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":0,"assigned_role":"subscriber","request_by":"BUDI","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"PENGECEKAN LINK BACK UP ALAMNGARIUNG","description":"<p class=\"_aupe copyable-text x15bjb6t x1n2onr6\"><span class=\"_aupe copyable-text xkrh14z\">Saat ini jalur backbone Empang – Gang Oding terpantau down akibat CUT FO. Berdasarkan informasi dari tim di lokasi, gangguan tersebut disebabkan oleh kabel yang terputus akibat pekerjaan dari pihak PUPR, sehingga link utama Alamngariung mengalami down.</span></p>\r\n<p class=\"_aupe copyable-text x15bjb6t x1n2onr6\"><span class=\"_aupe copyable-text xkrh14z\">Selain itu, terpantau bahwa link backup Alamngariung (Star Net) juga dalam kondisi down. Sehubungan dengan hal tersebut, tim akan melakukan pengecekan ke lokasi untuk memastikan kondisi modem backup serta memastikan apakah terdapat loss pada link cadangan tersebut.<img class=\"aligncenter\" style=\"max-width: 100%;height: 203px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/jn-1.png\" alt=\"Attachment\" width=\"307\" /></span></p>","status":"closed","priority":"high","created_by":7,"created_at":"2026-02-18 18:19:59","updated_at":"2026-02-18 21:30:39","last_activity":"2026-02-18 21:30:39","company_name":"ALAM NGARIUNG RESORT","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"","reply_count":3,"assignees":[{"type":"role","value":"subscriber","display_name":"TS"},{"type":"role","value":"freelance","display_name":"FREELANCE"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/jn-1.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/02/1000425602.jpg","replies":[{"id":159,"user_id":1,"display_name":"fatwarachman","reply_text":"<p>Bagaimana status link utama dan link backup nya sekarang?</p>","created_at":"2026-02-18 20:53:05"},{"id":160,"user_id":21,"display_name":"Dimas Freelance","reply_text":"<p>Kurang nyolok di modem server nya</p>\r\n<p><img style=\"max-width: 100%;height: auto\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/1000425602.jpg\" alt=\"Attachment\" /></p>","created_at":"2026-02-18 21:06:55"},{"id":161,"user_id":7,"display_name":"Muhammad Ichwani Iskandar","reply_text":"<p>Untuk link utama masih down pak, info dari tim malam ini akan di proses, saat ini alamngariung sudah up melalui backup, info dari tim di lokasi kendala yang terjadi pada link backup yaitu FO tidak terpasang dengan benar.</p>","created_at":"2026-02-18 21:30:15"}]}