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Ticket / ALAM NGARIUNG RESORT

PENGECEKAN LINK BACK UP ALAMNGARIUNG

Pattern stats, related by pattern, related by customer, raw ticket payload.

Pattern stats

Total 52Closed 51Resolved 0

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Customer ALAM NGARIUNG RESORTStatus closedPattern Backbone cable / fiber cut

Related by pattern

IDStatusSubject
#1300in_progressPERBAIKAN BACKBONE NAGRAK TO KATULAMPA
#1252closedJALUR IATECH KEARAH KARADENAN PUTUS
#1251closedPERBAIKAN KABEL PUTUS ALAM NGARIUNG RESORT
#1244closedModem mengalami Redaman Tinggi A/N ASEP HIDAYAT
#1240closedMODEM LOSS - A/N u MUHAMMAD DODI
#1230closedPENGECEKAN BACKBONE WIIKRAMA
#1190closedModem error A/N MUHAMMAD APIPPUDIN (MASJID)
#984closedPENGECEKAN BACKBONE LALADON TO SINBAR
#972closedPENGECEKAN FO CUT DI ALAM NGARIUNG
#968closedKONEKSI ON OFF-AP RUANG KEPSEK

Related by customer

IDStatusSubject
#1292closedMAIN LINK DOWN ALAMNGARIUNG RESORT
#1251closedPERBAIKAN KABEL PUTUS ALAM NGARIUNG RESORT
#1187closedPENGECEKAN CCTV ALAM NGARIUNG
#1180closedPENGECEKAN MODEM LOSS POS SECURITY 21/09/2026
#1179closedPENGECEKAN ONU LOSS DI MESS ALAMNGARIUNG 20/09/2026
#1178closedPENGECEKAN FO CUT DI ALAMNGARIUNG 18/09/2026
#1177closedPENGECEKAN MODEM LOSS BATAK KARO 30/08/2026
#1176closedPENGGANTIAN ONU UNTUK OUTDOOR ADILUHUNG 28/08/2026
#1175closedPENGECEKAN MODEM LOSS KAMAR PRASANTRI 24/08/2026
#1174closedPENGECEKAN OUTDOOR ALAMNGARIUNG 8/08/2026

Raw JSON

{"id":125,"customer_id":3,"ticket_type":"corporate","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":0,"assigned_role":"subscriber","request_by":"BUDI","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"PENGECEKAN LINK BACK UP ALAMNGARIUNG","description":"<p class=\"_aupe copyable-text x15bjb6t x1n2onr6\"><span class=\"_aupe copyable-text xkrh14z\">Saat ini jalur backbone Empang – Gang Oding terpantau down akibat CUT FO. Berdasarkan informasi dari tim di lokasi, gangguan tersebut disebabkan oleh kabel yang terputus akibat pekerjaan dari pihak PUPR, sehingga link utama Alamngariung mengalami down.</span></p>\r\n<p class=\"_aupe copyable-text x15bjb6t x1n2onr6\"><span class=\"_aupe copyable-text xkrh14z\">Selain itu, terpantau bahwa link backup Alamngariung (Star Net) juga dalam kondisi down. Sehubungan dengan hal tersebut, tim akan melakukan pengecekan ke lokasi untuk memastikan kondisi modem backup serta memastikan apakah terdapat loss pada link cadangan tersebut.<img class=\"aligncenter\" style=\"max-width: 100%;height: 203px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/jn-1.png\" alt=\"Attachment\" width=\"307\" /></span></p>","status":"closed","priority":"high","created_by":7,"created_at":"2026-02-18 18:19:59","updated_at":"2026-02-18 21:30:39","last_activity":"2026-02-18 21:30:39","company_name":"ALAM NGARIUNG RESORT","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"","reply_count":3,"assignees":[{"type":"role","value":"subscriber","display_name":"TS"},{"type":"role","value":"freelance","display_name":"FREELANCE"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/jn-1.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/02/1000425602.jpg","replies":[{"id":159,"user_id":1,"display_name":"fatwarachman","reply_text":"<p>Bagaimana status link utama dan link backup nya sekarang?</p>","created_at":"2026-02-18 20:53:05"},{"id":160,"user_id":21,"display_name":"Dimas Freelance","reply_text":"<p>Kurang nyolok di modem server nya</p>\r\n<p><img style=\"max-width: 100%;height: auto\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/1000425602.jpg\" alt=\"Attachment\" /></p>","created_at":"2026-02-18 21:06:55"},{"id":161,"user_id":7,"display_name":"Muhammad Ichwani Iskandar","reply_text":"<p>Untuk link utama masih down pak, info dari tim malam ini akan di proses, saat ini alamngariung sudah up melalui backup, info dari tim di lokasi kendala yang terjadi pada link backup yaitu FO tidak terpasang dengan benar.</p>","created_at":"2026-02-18 21:30:15"}]}