Ticket / RAHMALIAWATI
PERBAIKAN MODEM LOSS A/N RAHMALIAWATI
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
Meta
Customer RAHMALIAWATIStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Related by customer
| ID | Status | Subject |
|---|
Raw JSON
{"id":1255,"customer_id":683,"ticket_type":"broadband","eyzet_customer_id":"122026089112","eyzet_customer_name":"RAHMALIAWATI","employee_id":16,"assigned_role":"subscriber","request_by":"RAHMALIAWATI","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"PERBAIKAN MODEM LOSS A/N RAHMALIAWATI","description":"<p>Mendapatkan informasi dari pelanggan bahwa modem di lokasi mengalami loss. Setelah dilakukan pengecekan pada sistem, terpantau redaman tidak terbaca. Terkait kendala tersebut, kami akan menjadwalkan tim teknisi untuk melakukan pengecekan ke lokasi.</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/10/Screenshot-2026-10-01-at-07.36.17.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","status":"closed","priority":"medium","created_by":7,"created_at":"2026-10-01 07:36:31","updated_at":"2026-10-02 18:18:28","last_activity":"2026-10-02 18:18:28","company_name":"RAHMALIAWATI","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"M Fikri Firdaus","reply_count":3,"assignees":[{"type":"employee","value":"16","display_name":"M Fikri Firdaus"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/10/Screenshot-2026-10-01-at-07.36.17.png, https://portaljagad.rafatek.net/wp-content/uploads/2026/10/Screenshot-2026-10-02-181609.png","replies":[{"id":3004,"user_id":7,"display_name":"Muhammad Ichwani Iskandar","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: October 1, 2026 7:46 am<br>• Created By: Muhammad Ichwani Iskandar<br>• Assigned To: M Fikri Firdaus, TS<br>• Status: changed from Open to In Progress","created_at":"2026-10-01 07:46:55"},{"id":3041,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal October 2, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-10-01 21:11:30"},{"id":3057,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<ul>\r\n<li>Telah dilakukan pengecekan oleh tim teknis</li>\r\n<li>Ditemukan masalah input pada odp menghilang, dan dilakukan penarikan kabel baru</li>\r\n<li>Saat ini customer telah online kembali</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/10/Screenshot-2026-10-02-181609.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","created_at":"2026-10-02 18:17:27"}]}