Ticket / HILMAN FIRMANSYAH SBR
Modem mmengalami LOSS A/N HILMAN FIRMANSYAH SBR
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
Meta
Customer HILMAN FIRMANSYAH SBRStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Related by customer
| ID | Status | Subject |
|---|
Raw JSON
{"id":1261,"customer_id":688,"ticket_type":"broadband","eyzet_customer_id":"122026000015","eyzet_customer_name":"HILMAN FIRMANSYAH SBR","employee_id":14,"assigned_role":"subscriber","request_by":"HILMAN FIRMANSYAH SBR","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"Modem mmengalami LOSS A/N HILMAN FIRMANSYAH SBR","description":"<p>- Mendapatkan laporan, tidak ada internet <br />- Kondisi modem loss sesuai foto dari customer <br />- Dilakukan pengecekan eyzet Optical tidak terbaca status offline</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/10/WhatsApp-Image-2026-10-01-at-05.32.01.jpeg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/10/brave_screenshot_billing.eyzet_.io-1.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","status":"closed","priority":"medium","created_by":32,"created_at":"2026-10-01 15:24:31","updated_at":"2026-10-02 08:17:45","last_activity":"2026-10-02 08:17:45","company_name":"HILMAN FIRMANSYAH SBR","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Ronald Maradona","reply_count":1,"assignees":[{"type":"employee","value":"14","display_name":"Ronald Maradona"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/10/WhatsApp-Image-2026-10-01-at-05.32.01.jpeg, https://portaljagad.rafatek.net/wp-content/uploads/2026/10/brave_screenshot_billing.eyzet_.io-1.png, https://portaljagad.rafatek.net/wp-content/uploads/2026/10/Screenshot-2026-10-02-081712.png","replies":[{"id":3042,"user_id":33,"display_name":"hari idfidina","reply_text":"<ul>\r\n \t<li>Sudah dilakukan pengecekan oleh tim</li>\r\n \t<li>Ditemukan kabel bending</li>\r\n \t<li>Dilakukan splice ulang</li>\r\n \t<li>Saat ini sudah terpantau online\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/10/Screenshot-2026-10-02-081712.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n </li>\r\n</ul>","created_at":"2026-10-02 08:17:37"}]}