Ticket / INDRA WANSYAH
MODEM LOSS A/N INDRA WANSYAH
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
Meta
Customer INDRA WANSYAHStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Related by customer
| ID | Status | Subject |
|---|
Raw JSON
{"id":1268,"customer_id":694,"ticket_type":"broadband","eyzet_customer_id":"122025000083","eyzet_customer_name":"INDRA WANSYAH","employee_id":34,"assigned_role":"","request_by":"INDRA WANSYAH","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"MODEM LOSS A/N INDRA WANSYAH","description":"<ul>\r\n<li>Menerima informasi dari customer bahwa internet tidak bisa digunakan dan lampu modem menyala merah</li>\r\n<li>Saat dicek melalui eyzet, customer terpantau offline</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/10/Screenshot-2026-10-02-144650.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>\r\n<p> </p>","status":"closed","priority":"medium","created_by":32,"created_at":"2026-10-02 14:47:03","updated_at":"2026-10-04 07:33:32","last_activity":"2026-10-04 07:33:32","company_name":"INDRA WANSYAH","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"rahmat hidayat","reply_count":3,"assignees":[{"type":"employee","value":"34","display_name":"rahmat hidayat"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/10/Screenshot-2026-10-02-144650.png, https://portaljagad.rafatek.net/wp-content/uploads/2026/10/IMG_0411.png","replies":[{"id":3091,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: October 3, 2026 1:45 pm<br>• Created By: Afifah Indriyani<br>• Assigned To: rahmat hidayat<br>• Status: changed from Open to In Progress","created_at":"2026-10-03 13:44:26"},{"id":3098,"user_id":34,"display_name":"rahmat hidayat","reply_text":"<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/10/IMG_0411.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p>Case: kabel pigtail di odp ketahui dan putus</p>\r\n<p>troubleshooting: melakukan splicing ulang</p>","created_at":"2026-10-03 18:40:39"},{"id":3112,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal October 4, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-10-03 21:11:31"}]}