Ticket / FADILLAH
Modem mmengalami LOSS A/N FADILLAH
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
Meta
Customer FADILLAHStatus in_progressPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Related by customer
| ID | Status | Subject |
|---|
Raw JSON
{"id":1269,"customer_id":695,"ticket_type":"broadband","eyzet_customer_id":"122026090033","eyzet_customer_name":"FADILLAH","employee_id":16,"assigned_role":"subscriber","request_by":"FADILLAH","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"Modem mmengalami LOSS A/N FADILLAH","description":"<p>- Mendapatkan laporan, tidak ada internet <br />- Kondisi modem loss sesuai foto dari customer <br />- Dilakukan pengecekan eyzet Optical tidak terbaca status offline</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/10/brave_screenshot_web.whatsapp.com-1.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/10/brave_screenshot_billing.eyzet_.io-3.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","status":"in_progress","priority":"medium","created_by":32,"created_at":"2026-10-02 18:06:03","updated_at":"2026-10-06 05:33:04","last_activity":"2026-10-03 13:45:12","company_name":"FADILLAH","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"In Progress","employee_name":"M Fikri Firdaus","reply_count":4,"assignees":[{"type":"employee","value":"16","display_name":"M Fikri Firdaus"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/10/brave_screenshot_web.whatsapp.com-1.png, https://portaljagad.rafatek.net/wp-content/uploads/2026/10/brave_screenshot_billing.eyzet_.io-3.png","replies":[{"id":3092,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: October 3, 2026 1:45 pm<br>• Created By: Afifah Indriyani<br>• Assigned To: M Fikri Firdaus, TS<br>• Status: changed from Open to In Progress","created_at":"2026-10-03 13:45:12"},{"id":3113,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal October 4, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-10-03 21:11:31"},{"id":3147,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal October 5, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-10-04 21:11:32"},{"id":3192,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal October 6, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-10-05 21:11:34"}]}