Ticket / FERDI SETIAWAN
Modem mengalami eror A/N FERDI SETIAWAN
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
Meta
Customer FERDI SETIAWANStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Related by customer
| ID | Status | Subject |
|---|
Raw JSON
{"id":1278,"customer_id":702,"ticket_type":"broadband","eyzet_customer_id":"122025000403","eyzet_customer_name":"FERDI SETIAWAN","employee_id":34,"assigned_role":"subscriber","request_by":"FERDI SETIAWAN","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"Modem mengalami eror A/N FERDI SETIAWAN","description":"<p>Di eyzet tidak terdeteksi redaman pada modem <br />Modem pelanggan tidak mengalami LOSS<br />Akan kami jadwalkan tim teknis untuk perbaikan ke lokasi </p>","status":"closed","priority":"medium","created_by":32,"created_at":"2026-10-03 10:54:51","updated_at":"2026-10-04 06:59:19","last_activity":"2026-10-04 06:59:19","company_name":"FERDI SETIAWAN","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"rahmat hidayat","reply_count":3,"assignees":[{"type":"employee","value":"34","display_name":"rahmat hidayat"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"","replies":[{"id":3090,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: March 10, 2026 11:03 am<br>• Created By: Afifah Indriyani<br>• Assigned To: rahmat hidayat, TS","created_at":"2026-10-03 11:03:13"},{"id":3122,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal October 4, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-10-03 21:11:31"},{"id":3125,"user_id":33,"display_name":"hari idfidina","reply_text":"<ul>\r\n \t<li>Sudah di lakukan perbaikan, dilakukan splice ulang, saat ini sudah terpantau online</li>\r\n</ul>","created_at":"2026-10-04 06:59:08"}]}