Ticket / EKA WANTI AGUSTINI
MODEM LOSS - A/N EKA WANTI AGUSTINI
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
Meta
Customer EKA WANTI AGUSTINIStatus in_progressPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Related by customer
| ID | Status | Subject |
|---|
Raw JSON
{"id":1280,"customer_id":704,"ticket_type":"broadband","eyzet_customer_id":"122026060001","eyzet_customer_name":"EKA WANTI AGUSTINI","employee_id":15,"assigned_role":"subscriber","request_by":"EKA WANTI AGUSTINI","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"MODEM LOSS - A/N EKA WANTI AGUSTINI","description":"<p>Di eyzet terpantau tidak ada redaman pada modem<br />Modem mengalami LOSS karena muncul warna merah<br />Akan kami jadwalkan tim teknis untuk ke lokasi </p>","status":"in_progress","priority":"medium","created_by":5,"created_at":"2026-10-03 12:34:37","updated_at":"2026-10-05 21:11:34","last_activity":"2026-10-04 07:44:52","company_name":"EKA WANTI AGUSTINI","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"In Progress","employee_name":"M Fikri Abillah","reply_count":3,"assignees":[{"type":"employee","value":"15","display_name":"M Fikri Abillah"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"","replies":[{"id":3132,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: October 4, 2026 9:15 am<br>• Created By: Afifah Indriyani<br>• Assigned To: M Fikri Abillah, TS<br>• Status: changed from Open to In Progress","created_at":"2026-10-04 07:44:52"},{"id":3151,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal October 5, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-10-04 21:11:32"},{"id":3195,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal October 6, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-10-05 21:11:34"}]}