Ticket / INDRIYANI SOFYA
Modem mengalami LOSS A/N INDRIYANI SOFYA
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
Meta
Customer INDRIYANI SOFYAStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Related by customer
| ID | Status | Subject |
|---|
Raw JSON
{"id":1281,"customer_id":705,"ticket_type":"broadband","eyzet_customer_id":"1220260900012","eyzet_customer_name":"INDRIYANI SOFYA","employee_id":15,"assigned_role":"subscriber","request_by":"INDRIYANI SOFYA","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"Modem mengalami LOSS A/N INDRIYANI SOFYA","description":"<p>Di eyzet tidak terpantau redaman pada modem<br />Modem mengalami loss karena lampu merah menyala<br />Akan kami jadwalkan tim teknis untuk melakukan perbaikan</p>","status":"closed","priority":"medium","created_by":32,"created_at":"2026-10-03 14:17:22","updated_at":"2026-10-05 08:15:20","last_activity":"2026-10-05 08:15:20","company_name":"INDRIYANI SOFYA","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"M Fikri Abillah","reply_count":4,"assignees":[{"type":"employee","value":"15","display_name":"M Fikri Abillah"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/10/Screenshot-2026-10-05-081449.png","replies":[{"id":3093,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: March 10, 2026 3:00 pm<br>• Created By: Afifah Indriyani<br>• Assigned To: M Fikri Abillah, TS","created_at":"2026-10-03 14:18:45"},{"id":3123,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal October 4, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-10-03 21:11:31"},{"id":3152,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal October 5, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-10-04 21:11:32"},{"id":3169,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<ul>\r\n<li>Telah dilakukan pengecekan oleh tim teknis</li>\r\n<li>Saat dicek terdapat masalah pada input odp dan dilakukan penarikan kabel baru</li>\r\n<li>Saat ini customer telah online kembali</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/10/Screenshot-2026-10-05-081449.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","created_at":"2026-10-05 08:15:11"}]}