Ticket / RAHMA OKTAVIANI
Modem mengalami LOSS A/N RAHMA OKTAVIANI
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
Meta
Customer RAHMA OKTAVIANIStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Related by customer
| ID | Status | Subject |
|---|
Raw JSON
{"id":1282,"customer_id":706,"ticket_type":"broadband","eyzet_customer_id":"122026080135","eyzet_customer_name":"RAHMA OKTAVIANI","employee_id":34,"assigned_role":"subscriber","request_by":"RAHMA OKTAVIANI","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"Modem mengalami LOSS A/N RAHMA OKTAVIANI","description":"<p>Di eyzet terpantau tidak ada redaman pada modem<br />Modem mengalami indikator merah <br />Akan kami jadwalkan tim teknis untuk ke lokasi </p>","status":"closed","priority":"medium","created_by":32,"created_at":"2026-10-03 14:44:05","updated_at":"2026-10-05 08:16:20","last_activity":"2026-10-05 08:16:20","company_name":"RAHMA OKTAVIANI","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"rahmat hidayat","reply_count":4,"assignees":[{"type":"employee","value":"34","display_name":"rahmat hidayat"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/10/Screenshot-2026-10-05-081549.png","replies":[{"id":3094,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: March 10, 2026 4:44 pm<br>• Created By: Afifah Indriyani<br>• Assigned To: rahmat hidayat, TS","created_at":"2026-10-03 14:44:54"},{"id":3124,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal October 4, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-10-03 21:11:31"},{"id":3153,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal October 5, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-10-04 21:11:32"},{"id":3170,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<ul>\r\n<li>Telah dilakukan pengecekan oleh tim teknis</li>\r\n<li>Saat dicek terdapat masalah pada input odp dan dilakukan penarikan kabel baru</li>\r\n<li>Saat ini customer telah online kembali</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/10/Screenshot-2026-10-05-081549.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","created_at":"2026-10-05 08:16:12"}]}