Ticket / APRIYADI COTUMER
GANTI MODEM A//N APRIYADI COTUMER
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
Meta
Customer APRIYADI COTUMERStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Related by customer
| ID | Status | Subject |
|---|
Raw JSON
{"id":1283,"customer_id":707,"ticket_type":"broadband","eyzet_customer_id":"122026000063@pjj.net","eyzet_customer_name":"APRIYADI COTUMER","employee_id":16,"assigned_role":"subscriber","request_by":"APRIYADI COTUMER","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"GANTI MODEM A//N APRIYADI COTUMER","description":"- Mendapatkan info internet tidak bisa digunakan\r\n\r\n- Redaman fiber optik bagus -20 dBm\r\n\r\n- Terpantau eyzet online offline berulang, sudah di lakukan restart berulang ulang\r\n\r\n- Perlu diganti modem","status":"closed","priority":"medium","created_by":33,"created_at":"2026-10-04 06:09:34","updated_at":"2026-10-05 08:41:47","last_activity":"2026-10-05 08:41:47","company_name":"APRIYADI COTUMER","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"M Fikri Firdaus","reply_count":1,"assignees":[{"type":"employee","value":"16","display_name":"M Fikri Firdaus"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/10/Screenshot-2026-10-05-084125.png","replies":[{"id":3179,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<ul>\r\n<li>Telah dilakukan pengecekan</li>\r\n<li>Terdapat masalah pada pool pppoe</li>\r\n<li>Saat ini customer sudah aman</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/10/Screenshot-2026-10-05-084125.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","created_at":"2026-10-05 08:41:38"}]}