Ticket / BELLA MULAKRISTA
REDAMAN TINGGI CUSTOMER AN BELLA MULAKRISTA
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
Meta
Customer BELLA MULAKRISTAStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Related by customer
| ID | Status | Subject |
|---|
Raw JSON
{"id":1287,"customer_id":709,"ticket_type":"broadband","eyzet_customer_id":"122026090083","eyzet_customer_name":"BELLA MULAKRISTA","employee_id":34,"assigned_role":"subscriber","request_by":"BELLA MULAKRISTA","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"REDAMAN TINGGI CUSTOMER AN BELLA MULAKRISTA","description":"- Terpantau redaman tinggi pada eyzet, sehingga modem tidak ada internet\r\n\r\n- Sudah dilakukan restart, unconfigure onu, masih saja terpantau offline","status":"closed","priority":"medium","created_by":33,"created_at":"2026-10-04 06:36:31","updated_at":"2026-10-05 08:09:49","last_activity":"2026-10-05 08:09:49","company_name":"BELLA MULAKRISTA","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"rahmat hidayat","reply_count":3,"assignees":[{"type":"employee","value":"34","display_name":"rahmat hidayat"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/10/Screenshot-2026-10-05-080833.png","replies":[{"id":3133,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: October 4, 2026 10:00 am<br>• Created By: Afifah Indriyani<br>• Assigned To: rahmat hidayat, TS<br>• Status: changed from Open to In Progress","created_at":"2026-10-04 07:45:40"},{"id":3156,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal October 5, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-10-04 21:11:32"},{"id":3165,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<ul>\r\n<li>Telah dilakukan pengecekan oleh tim teknis</li>\r\n<li>Ditemukan masalah pada input odp dan dan dilakukan splicing ulang</li>\r\n<li>Saat ini customer telah online kembali</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/10/Screenshot-2026-10-05-080833.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","created_at":"2026-10-05 08:09:40"}]}