Ticket / NUR AYU AGUSTINI
MODEM LOSS AN NUR AYU AGUSTINI
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
Meta
Customer NUR AYU AGUSTINIStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Related by customer
| ID | Status | Subject |
|---|
Raw JSON
{"id":1290,"customer_id":712,"ticket_type":"broadband","eyzet_customer_id":"122026080085","eyzet_customer_name":"NUR AYU AGUSTINI","employee_id":34,"assigned_role":"subscriber","request_by":"NUR AYU AGUSTINI","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"MODEM LOSS AN NUR AYU AGUSTINI","description":"- Mendapatkan informasi user Tidak Ada Internet\r\n- Informasi valid modem loss sesuai informasi foto yang dikirim oleh customer\r\n- Pengecekan melalui eyzet terpantau offline dan Optica\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/10/Screenshot-2026-10-04-064806.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n \r\n\r\nl Tidak Terbaca","status":"closed","priority":"medium","created_by":33,"created_at":"2026-10-04 06:48:34","updated_at":"2026-10-05 08:13:09","last_activity":"2026-10-05 08:13:09","company_name":"NUR AYU AGUSTINI","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"rahmat hidayat","reply_count":3,"assignees":[{"type":"employee","value":"34","display_name":"rahmat hidayat"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/10/Screenshot-2026-10-04-064806.png, https://portaljagad.rafatek.net/wp-content/uploads/2026/10/Screenshot-2026-10-05-081237.png","replies":[{"id":3129,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: October 4, 2026 9:00 am<br>• Created By: Afifah Indriyani<br>• Assigned To: rahmat hidayat, TS<br>• Status: changed from Open to In Progress","created_at":"2026-10-04 07:42:47"},{"id":3159,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal October 5, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-10-04 21:11:32"},{"id":3168,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<ul>\r\n<li>Telah dilakukan pengecekan oleh tim teknis</li>\r\n<li>Saat dicek terdapat masalah pada input odp dan dilakukan penarikan kabel baru</li>\r\n<li>Saat ini customer telah online kembali</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/10/Screenshot-2026-10-05-081237.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","created_at":"2026-10-05 08:13:00"}]}