Ticket / ALAM NGARIUNG RESORT
PENGECEKAN BACKUP ALAMNGARIUNG
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 236Closed 232Resolved 3
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Customer ALAM NGARIUNG RESORTStatus closedPattern ONU online but no internet
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1273 | closed | SETTING MODEM DI LOKASI CUSTOMER AN NURUL KHOERUNNISA |
| #1266 | closed | PORT PCI LAN CARD MATI PADA PC SERVER |
| #1253 | closed | PEMASANGAN POWER SUPPLY OLT ZTE C320 LALADON |
| #1248 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1247 | closed | PPPOE OFF PADA OLT ISP-BJD-RAFALLD-C-01 |
| #1246 | closed | PENGECEKAN DAN PERBAIKAN ODC OC.15.1/16 - BENDUNGAN |
| #1228 | open | PENGECEKAN PERANGKAT ROUDUS TRENGGALEK |
| #1217 | closed | KONEKSI STUCK - Z3 14/09/26 |
| #1216 | closed | KONEKSI DOWN - SMKN 1 GUNUNG PUTRI |
| #1214 | closed | PENGECEKAN WEBSITE PT DMS 17/08/2026 |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
| #1251 | closed | PERBAIKAN KABEL PUTUS ALAM NGARIUNG RESORT |
| #1187 | closed | PENGECEKAN CCTV ALAM NGARIUNG |
| #1180 | closed | PENGECEKAN MODEM LOSS POS SECURITY 21/09/2026 |
| #1179 | closed | PENGECEKAN ONU LOSS DI MESS ALAMNGARIUNG 20/09/2026 |
| #1178 | closed | PENGECEKAN FO CUT DI ALAMNGARIUNG 18/09/2026 |
| #1177 | closed | PENGECEKAN MODEM LOSS BATAK KARO 30/08/2026 |
| #1176 | closed | PENGGANTIAN ONU UNTUK OUTDOOR ADILUHUNG 28/08/2026 |
| #1175 | closed | PENGECEKAN MODEM LOSS KAMAR PRASANTRI 24/08/2026 |
| #1174 | closed | PENGECEKAN OUTDOOR ALAMNGARIUNG 8/08/2026 |
Raw JSON
{"id":218,"customer_id":3,"ticket_type":"corporate","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":13,"assigned_role":"subscriber","request_by":"BUDI","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"PENGECEKAN BACKUP ALAMNGARIUNG","description":"<ul>\r\n<li style=\"list-style-type: none\">\r\n<ul>\r\n<li>Saat ini terpantau down untuk backup alamngariung</li>\r\n<li>Karena hal ini sering kali terjadi akan dilakukan pengecekan ke lokasi</li>\r\n<li>Sudah di koordinasikan dengan tim (ridwan)\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/anb.png\" border=\"0\" alt=\"anb.png\" style=\"max-width: 100%;height: auto;border-radius: 4px\" /></p>\r\n<p> </p>\r\n</li>\r\n</ul>\r\n</li>\r\n</ul>","status":"closed","priority":"medium","created_by":7,"created_at":"2026-03-04 12:04:51","updated_at":"2026-03-07 08:26:40","last_activity":"2026-03-07 08:26:40","company_name":"ALAM NGARIUNG RESORT","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Muhammad Ridwan","reply_count":1,"assignees":[{"type":"employee","value":"13","display_name":"Muhammad Ridwan"},{"type":"employee","value":"14","display_name":"Ronald Maradona"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/anb.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/03/IMG-20260304-WA0017.jpeg","replies":[{"id":337,"user_id":13,"display_name":"Muhammad Ridwan","reply_text":"<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/03/IMG-20260304-WA0017.jpeg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p class=\"aligncenter\">saat ini sudah up kembali kemungkinan masalah yg terjadi karena kondisi dari modem back up yg kurang baik terkait hal itu akan di konfirmasi terlebih dahulu kepada FS link back up</p>","created_at":"2026-03-04 13:55:29"}]}