Ticket / PUJI ASTUTI
PERBAIKAN BROADBAND - PUJI ASTUTI
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
Meta
Customer PUJI ASTUTIStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1232 | closed | Modem mmengalami LOSS A/N PUJI ASTUTI |
Raw JSON
{"id":476,"customer_id":278,"ticket_type":"broadband","eyzet_customer_id":"122025000412@btr.net","eyzet_customer_name":"PUJI ASTUTI","employee_id":10,"assigned_role":"noc","request_by":"PUJI ASTUTI","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"PERBAIKAN BROADBAND - PUJI ASTUTI","description":"<ul>\r\n<li>Informasi dari customer susah tekoneksi dengan jaringan internet </li>\r\n<li>Setelah dicek redaman pada customer tinggi -35 seperti gambar dibawah</li>\r\n<li>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/Screenshot_11.jpg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>\r\n</li>\r\n</ul>","status":"closed","priority":"medium","created_by":8,"created_at":"2026-04-20 15:36:39","updated_at":"2026-04-21 16:24:24","last_activity":"2026-04-21 16:24:24","company_name":"PUJI ASTUTI","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Dede Doni","reply_count":1,"assignees":[{"type":"employee","value":"10","display_name":"Dede Doni"},{"type":"role","value":"noc","display_name":"NOC"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/Screenshot_11.jpg, https://portaljagad.rafatek.net/wp-content/uploads/2026/04/TimePhoto_20260421_110301-1.jpg","replies":[{"id":746,"user_id":13,"display_name":"Muhammad Ridwan","reply_text":"<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/04/TimePhoto_20260421_110301-1.jpg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p>Modem loss di karenakan adapter di odp sudah rusak, di ganti baru adapternya sudah on kembali</p>","created_at":"2026-04-21 15:01:20"}]}