Ticket / ALAM NGARIUNG RESORT

ONU CAMPERVAN OFFLINE

Pattern stats, related by pattern, related by customer, raw ticket payload.

Pattern stats

Total 144Closed 138Resolved 4

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Customer ALAM NGARIUNG RESORTStatus closedPattern ONU online but no internet

Related by pattern

ID	Status	Subject
#714	open	SURVEY RECONNECT - AN ELISA VIONI
#704	in_progress	PENGECEKAN ODP.1.6.6/8 BANTAR KEMANG
#699	resolved	PERBAIKAN BROADBAND A/N RENI NURAENI
#687	closed	SSID TIDAK TERBACA
#682	closed	PON BLINKING A/N SRI LESTARI
#681	closed	TIDAK BISA KONEK KE TV a/n NOVI NURHAYATI
#678	closed	MODEM OFFLINE A/N SRI LESTARI
#668	closed	PERGANTIAN PERANGKAT (CONVERTER)
#667	closed	PEMINDAHAN LOKASI MODEM
#663	closed	PENGECEKAN CISASAH

Related by customer

ID	Status	Subject
#705	in_progress	PROJECT INSTALLASI CCTV ALAM NGARIUNG
#644	closed	PENGECEKAN AP OUTDOOR DAUN OFFLINE
#643	closed	MODEM KAMAR MERATUS LOSS
#625	closed	PENGECEKAN AP OUTDOOR KITCHEN
#622	closed	ONU MESS LOSS
#596	closed	PENGECEKAN MODEM LOSS DIKAMAR KUTAI
#529	closed	PERBAIKAN MODEM POS SATPAM ALAM NGARIUNG
#524	closed	PENGECEKAN LINK BACKUP ALAM NGARIUNG
#523	closed	PERBAIKAN BACKBONE - PT ALAM NGARIUNG SEJAHTERA
#488	closed	PERBAIKAN BROADBAND - PT ALAM NGARIUNG SEJAHTERA

Raw JSON

{"id":641,"customer_id":3,"ticket_type":"corporate","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":10,"assigned_role":"subscriber","request_by":"BUDI","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"ONU CAMPERVAN OFFLINE","description":"<ul>\r\n<li>\r\nUser menginfokan jika onu camprevan offline\r\n<img class=\"alignleft\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/05/laporan-25-mei-26-2-1.jpg-1.jpg\" border=\"0\" alt=\"Attachment\" width=\"873\" style=\"max-width: 100%;height: 1164px\" />\r\n \r\n</li>\r\n</ul>\r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n<ul>\r\n<li>Di cek di sisi OLT juga terpantau offline</li>\r\n<li><img class=\"alignleft\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/05/laporan-25-mei-26-1.jpg.png\" border=\"0\" alt=\"Attachment\" width=\"771\" style=\"max-width: 100%;height: 314px\" /></li>\r\n</ul>\r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n<ul>\r\n<li>Sedang dikoordinasikan ke tim terkait pembelian ONU cdata baru dan melakukan pergantian ONU di lokasi</li>\r\n</ul>","status":"closed","priority":"medium","created_by":4,"created_at":"2026-05-25 09:30:47","updated_at":"2026-05-27 14:16:51","last_activity":"2026-05-27 14:16:51","company_name":"ALAM NGARIUNG RESORT","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Dede Doni","reply_count":1,"assignees":[{"type":"employee","value":"10","display_name":"Dede Doni"},{"type":"employee","value":"7","display_name":"Muhammad Ichwani Iskandar"},{"type":"employee","value":"5","display_name":"Muhammad Naufal Iskandar"},{"type":"role","value":"subscriber","display_name":"TS"}]}