Ticket / ALAM NGARIUNG RESORT

ONU CAMPERVAN OFFLINE

Pattern stats, related by pattern, related by customer, raw ticket payload.

Pattern stats

Total 236Closed 232Resolved 3

Meta

Customer ALAM NGARIUNG RESORTStatus closedPattern ONU online but no internet

Related by pattern

ID	Status	Subject
#1273	closed	SETTING MODEM DI LOKASI CUSTOMER AN NURUL KHOERUNNISA
#1266	closed	PORT PCI LAN CARD MATI PADA PC SERVER
#1253	closed	PEMASANGAN POWER SUPPLY OLT ZTE C320 LALADON
#1248	closed	PERBAIKAN OC.11.1/16 - SINBAR-ASPOL
#1247	closed	PPPOE OFF PADA OLT ISP-BJD-RAFALLD-C-01
#1246	closed	PENGECEKAN DAN PERBAIKAN ODC OC.15.1/16 - BENDUNGAN
#1228	open	PENGECEKAN PERANGKAT ROUDUS TRENGGALEK
#1217	closed	KONEKSI STUCK - Z3 14/09/26
#1216	closed	KONEKSI DOWN - SMKN 1 GUNUNG PUTRI
#1214	closed	PENGECEKAN WEBSITE PT DMS 17/08/2026

Related by customer

ID	Status	Subject
#1292	closed	MAIN LINK DOWN ALAMNGARIUNG RESORT
#1251	closed	PERBAIKAN KABEL PUTUS ALAM NGARIUNG RESORT
#1187	closed	PENGECEKAN CCTV ALAM NGARIUNG
#1180	closed	PENGECEKAN MODEM LOSS POS SECURITY 21/09/2026
#1179	closed	PENGECEKAN ONU LOSS DI MESS ALAMNGARIUNG 20/09/2026
#1178	closed	PENGECEKAN FO CUT DI ALAMNGARIUNG 18/09/2026
#1177	closed	PENGECEKAN MODEM LOSS BATAK KARO 30/08/2026
#1176	closed	PENGGANTIAN ONU UNTUK OUTDOOR ADILUHUNG 28/08/2026
#1175	closed	PENGECEKAN MODEM LOSS KAMAR PRASANTRI 24/08/2026
#1174	closed	PENGECEKAN OUTDOOR ALAMNGARIUNG 8/08/2026

Raw JSON

{"id":641,"customer_id":3,"ticket_type":"corporate","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":10,"assigned_role":"subscriber","request_by":"BUDI","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"ONU CAMPERVAN OFFLINE","description":"<ul>\r\n<li>\r\nUser menginfokan jika onu camprevan offline\r\n<img class=\"alignleft\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/05/laporan-25-mei-26-2-1.jpg-1.jpg\" border=\"0\" alt=\"Attachment\" width=\"873\" style=\"max-width: 100%;height: 1164px\" />\r\n \r\n</li>\r\n</ul>\r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n<ul>\r\n<li>Di cek di sisi OLT juga terpantau offline</li>\r\n<li><img class=\"alignleft\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/05/laporan-25-mei-26-1.jpg.png\" border=\"0\" alt=\"Attachment\" width=\"771\" style=\"max-width: 100%;height: 314px\" /></li>\r\n</ul>\r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n \r\n<ul>\r\n<li>Sedang dikoordinasikan ke tim terkait pembelian ONU cdata baru dan melakukan pergantian ONU di lokasi</li>\r\n</ul>","status":"closed","priority":"medium","created_by":4,"created_at":"2026-05-25 09:30:47","updated_at":"2026-05-27 14:16:51","last_activity":"2026-05-27 14:16:51","company_name":"ALAM NGARIUNG RESORT","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Dede Doni","reply_count":1,"assignees":[{"type":"employee","value":"10","display_name":"Dede Doni"},{"type":"employee","value":"7","display_name":"Muhammad Ichwani Iskandar"},{"type":"employee","value":"5","display_name":"Muhammad Naufal Iskandar"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/05/laporan-25-mei-26-2-1.jpg-1.jpg, http://portaljagad.rafatek.net/wp-content/uploads/2026/05/laporan-25-mei-26-1.jpg.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/05/51516.jpg","replies":[{"id":973,"user_id":14,"display_name":"Ronald Maradona","reply_text":"<img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/05/51516.jpg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" />\r\npermasalahan di area camperpain kabel salar nya dimatikan , saya coba hidup kan Ap camperpain Langsung konek /aktif dan bisa digunakan kembali","created_at":"2026-05-26 09:53:46"}]}