Survey Jaringan

{"id":74,"customer_id":43,"ticket_type":"corporate","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":10,"assigned_role":"noc","request_by":"DONI","topic_id":1,"subtopic_id":0,"channel_id":2,"subject":"Survey Jaringan","description":"Tolong di Survey jaringan di SMKN 1 Gunung Putri, info pak Doni/ 62 896-2976-7712 renovasi pasca atap roboh sudah selesai dilakukan, customer minta dibantu utk penyambungan kembali kabel2 yang terputus dan aktivasi perangkat2 yang sebelumnya dicabut.\r\n\r\nCollect Data:\r\n<ol>\r\n \t<li>Material yang dibutuhkan</li>\r\n \t<li>Data perangkat yang rusak</li>\r\n \t<li>Lama pengerjaan</li>\r\n \t<li>Berapa manpower yang dibutuhkan</li>\r\n</ol>","status":"closed","priority":"high","created_by":17,"created_at":"2026-02-11 11:52:19","updated_at":"2026-02-28 10:33:43","last_activity":"2026-02-28 10:33:43","company_name":"SMKN 1 GUNUNG PUTRI","topic_name":"Technical","subtopic_name":"","channel_name":"Phone","status_label":"Closed","employee_name":"Dede Doni","reply_count":11,"assignees":[{"type":"employee","value":"10","display_name":"Dede Doni"},{"type":"employee","value":"22","display_name":"Noc Rafatek"},{"type":"employee","value":"6","display_name":"Tamri Ramadhan"},{"type":"role","value":"noc","display_name":"NOC"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/WhatsApp-Image-2026-02-20-at-15.30.27.jpeg, http://portaljagad.rafatek.net/wp-content/uploads/2026/02/WhatsApp-Image-2026-02-20-at-11.38.41.jpeg, http://portaljagad.rafatek.net/wp-content/uploads/2026/02/WhatsApp-Image-2026-02-20-at-16.41.16.jpeg, http://portaljagad.rafatek.net/wp-content/uploads/2026/02/WhatsApp-Image-2026-02-20-at-15.47.56.jpeg, http://portaljagad.rafatek.net/wp-content/uploads/2026/02/WhatsApp-Image-2026-02-20-at-16.43.30.jpeg, http://portaljagad.rafatek.net/wp-content/uploads/2026/02/WhatsApp-Image-2026-02-21-at-11.49.23.jpeg, http://portaljagad.rafatek.net/wp-content/uploads/2026/02/WhatsApp-Image-2026-02-21-at-12.01.09.jpeg, http://portaljagad.rafatek.net/wp-content/uploads/2026/02/WhatsApp-Image-2026-02-21-at-16.54.40.jpeg, http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot_1-2.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/02/KEPSEK-2-2.png","replies":[{"id":111,"user_id":17,"display_name":"Reza Yuliardi","reply_text":"<p>Ini jadwal surveynya kapan?</p>","created_at":"2026-02-12 04:20:51"},{"id":115,"user_id":6,"display_name":"Tamri Ramadhan","reply_text":"Untuk penjadwalan di jadwalkan besok di hari jum\\'at tgl 13 pak","created_at":"2026-02-12 10:45:55"},{"id":138,"user_id":5,"display_name":"Muhammad Naufal Iskandar","reply_text":"<p data-start=\"56\" data-end=\"176\">Untuk lokasi <strong data-start=\"69\" data-end=\"92\">SMKN 1 Gunung Putri</strong>, perlu dilakukan penarikan ulang kabel pada ODP di gedung yang sedang direnovasi.</p>\r\n<p data-start=\"178\" data-end=\"401\">Selain itu, pada ruang kelas yang akan dipasang Access Point Ruijie, juga perlu dilakukan penarikan ulang instalasi, meliputi penarikan kabel fiber optic (FO) untuk modem serta kabel LAN untuk perangkat Access Point Ruijie.</p>","created_at":"2026-02-16 07:25:07"},{"id":168,"user_id":6,"display_name":"Tamri Ramadhan","reply_text":"<ol>\r\n \t<li>aktifasi modem ont di ruangan</li>\r\n</ol>\r\n<img class=\"aligncenter\" style=\"max-width: 100%;height: 28px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/WhatsApp-Image-2026-02-20-at-15.30.27.jpeg\" alt=\"Attachment\" width=\"452\" />\r\n\r\n<img class=\"aligncenter\" style=\"max-width: 100%;height: 151px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/WhatsApp-Image-2026-02-20-at-11.38.41.jpeg\" alt=\"Attachment\" width=\"349\" />\r\n\r\n2. setting port ont untuk ke AP ruijie\r\n\r\n<img class=\"aligncenter\" style=\"max-width: 100%;height: 203px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/WhatsApp-Image-2026-02-20-at-16.41.16.jpeg\" alt=\"Attachment\" width=\"393\" />\r\n\r\n<img class=\"aligncenter\" style=\"max-width: 100%;height: 532px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/WhatsApp-Image-2026-02-20-at-15.47.56.jpeg\" alt=\"Attachment\" width=\"399\" />\r\n\r\n3. setting ssid AP ruijie\r\n\r\n<img class=\"aligncenter\" style=\"max-width: 100%;height: 223px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/WhatsApp-Image-2026-02-20-at-16.43.30.jpeg\" alt=\"Attachment\" width=\"425\" />","created_at":"2026-02-20 16:44:04"},{"id":177,"user_id":6,"display_name":"Tamri Ramadhan","reply_text":"<ol>\r\n \t<li>lanjut aktifasi ont dan AP Ruijie di ruangan yang akan di gunakan ujian</li>\r\n</ol>\r\n<ul>\r\n \t<li>SN ont runag kepsek</li>\r\n</ul>\r\n<img class=\"aligncenter\" style=\"max-width: 100%;height: 424px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/WhatsApp-Image-2026-02-21-at-11.49.23.jpeg\" alt=\"Attachment\" width=\"318\" />\r\n\r\n&nbsp;\r\n<ul>\r\n \t<li>SN ont Lobby ruang Guru</li>\r\n</ul>\r\n<img class=\"aligncenter\" style=\"max-width: 100%;height: 543px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/WhatsApp-Image-2026-02-21-at-12.01.09.jpeg\" alt=\"Attachment\" width=\"305\" />\r\n\r\n&nbsp;\r\n<ul>\r\n \t<li>Setting AP Ruijie</li>\r\n</ul>\r\n<img class=\"aligncenter\" style=\"max-width: 100%;height: 169px\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/WhatsApp-Image-2026-02-21-at-16.54.40.jpeg\" alt=\"Attachment\" width=\"420\" />\r\n\r\n&nbsp;\r\n\r\n2. Untuk Ont modem dan AP Ruijie dia ruangan yang akan di gunkan ujian sudah terpasang semua, dan sudah aktif internet nya sudah bisa di gunkan, sudah di coba dan di tes oleh tim di lokasi\r\n\r\n&nbsp;","created_at":"2026-02-21 16:58:19"},{"id":181,"user_id":1,"display_name":"fatwarachman","reply_text":"<p>Ini sudah selesai belum pekerjaannya? <span class=\"dwr-mention\" data-user-id=\"6\">@Tamri Ramadhan</span> </p>","created_at":"2026-02-22 13:24:46"},{"id":183,"user_id":10,"display_name":"Dede Doni","reply_text":"AP ruangan yg d pakai untuk ujian sudah bisa D gunakan dan siap D psi ujian.\r\n\r\nRuangan yd belum terpasang AP dan ont.\r\n\r\n1.ruang kepsek\r\n\r\n2. Ruand wakepsek","created_at":"2026-02-22 13:37:22"},{"id":271,"user_id":1,"display_name":"fatwarachman","reply_text":"<p>kapan dilanjut? atau sudah selesai?</p>","created_at":"2026-02-27 10:07:57"},{"id":272,"user_id":10,"display_name":"Dede Doni","reply_text":"<p>Saat Ini sedang d progres</p>","created_at":"2026-02-27 14:25:35"},{"id":273,"user_id":5,"display_name":"Muhammad Naufal Iskandar","reply_text":"<ol>\r\n<li>Konfigurasi modem kepsek dan ap kepsek\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/Screenshot_1-2.png\" border=\"0\" alt=\"Attachment\" width=\"538\" style=\"max-width: 100%;height: 566px\" /></p>\r\n</li>\r\n<li>Kofigurasi modem wakasek dan ap waksek\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/02/KEPSEK-2-2.png\" border=\"0\" alt=\"Attachment\" width=\"510\" style=\"max-width: 100%;height: 343px\" /></p>\r\n<p>&nbsp;</p>\r\n</li>\r\n</ol>","created_at":"2026-02-27 15:19:06"},{"id":281,"user_id":10,"display_name":"Dede Doni","reply_text":"Modem dan AP d semua ruangan sudah terpasang dan aktif","created_at":"2026-02-28 09:22:03"}]}