Ticket / SMKN 1 GUNUNG PUTRI
MAINTENANCE
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 115Closed 106Resolved 1
Meta
Customer SMKN 1 GUNUNG PUTRIStatus closedPattern General connectivity / misc
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1305 | open | RELOKASI MODEM SUNNAH SAEPUL |
| #1294 | in_progress | PENARIKAN KABEL ODP 14.1.7 |
| #1286 | open | GANTI ADAPTOR AN LIANAH |
| #1272 | in_progress | GANTI MODEM A//N ADINDA NURUL FADILAH |
| #1250 | closed | PERBAIKAN OC.11.1/16 - SINBAR-ASPOL |
| #1212 | closed | MANAGE SERVICE PT DANUSARI MITRA SEJAHTERA 10/09/26 |
| #1202 | closed | PERBAIKAN OP.5.1.12 KP SAWAH |
| #1201 | closed | PERBAIKAN OP.16.1.3/8 GG AMIL |
| #1196 | closed | MASUKAN KATASANDI AN Adi Tarmiadi |
| #1157 | closed | PERBAIKAN ODP 3.1.2, 3.1.3, 3.1.7 PONDOK KENCANA |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1293 | closed | PEMASANGAN 5 ACCESS POINT SMKN 1 GUNUNG PUTRI |
| #1216 | closed | KONEKSI DOWN - SMKN 1 GUNUNG PUTRI |
| #1089 | closed | PERBAIKAN MODEM LOSS RUANG BK DAN SPMI |
| #1025 | closed | ONU HUBIN dan PERPUSTAKAAN |
| #669 | closed | PENGECEKAN PERANGKAT MODEM OFF DAN PENARIKAN KABEL KE BENGKEL MESIN |
| #636 | closed | PENGECEKAN PERANGKAT MODEM OFF DAN PENARIKAN KABEL KE RUANG KELAS |
| #363 | closed | PENDAMPINGAN LINK DOWN PANDAWA KE SMKN 1 GUNUNG PUTRI |
| #172 | closed | KOORDINASI PERUBAHAN HAK ASES MONITORING AP RUIJIE |
| #74 | closed | Survey Jaringan |
Raw JSON
{"id":789,"customer_id":43,"ticket_type":"corporate","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":15,"assigned_role":"","request_by":"DONI","topic_id":1,"subtopic_id":0,"channel_id":1,"subject":"MAINTENANCE","description":"<ul>\r\n<li>Menerima informasi bahwa internet tidak bisa digunakan</li>\r\n<li>Terdapat indikasi konverter mati</li>\r\n<li>Modem di ruang waka terpantau offline</li>\r\n</ul>","status":"closed","priority":"medium","created_by":32,"created_at":"2026-07-01 09:26:50","updated_at":"2026-07-02 20:32:18","last_activity":"2026-07-02 20:32:18","company_name":"SMKN 1 GUNUNG PUTRI","topic_name":"Technical","subtopic_name":"","channel_name":"WhatsApp","status_label":"Closed","employee_name":"M Fikri Abillah","reply_count":3,"assignees":[{"type":"employee","value":"15","display_name":"M Fikri Abillah"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-01-at-11.27.22.jpeg","replies":[{"id":1410,"user_id":22,"display_name":"Noc Rafatek","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: July 1, 2026 9:30 am<br>• Created By: Noc Rafatek<br>• Assigned To: M Fikri Abillah<br>• Status: changed from Open to In Progress","created_at":"2026-07-01 09:27:14"},{"id":1428,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal July 2, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-07-01 21:11:32"},{"id":1435,"user_id":32,"display_name":"Afifah Indriyani","reply_text":"<ul>\r\n<li>Telah dilakukan visit oleh tim teknis</li>\r\n<li>Saat di cek di lokasi, terdapat masalah kabel power untuk konverter di gigit tikus</li>\r\n<li>Saat ini internet sudah bisa digunakan kembali</li>\r\n</ul>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/WhatsApp-Image-2026-07-01-at-11.27.22.jpeg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>","created_at":"2026-07-02 20:32:10"}]}