Ticket / ALAM NGARIUNG RESORT
PENGECEKAN MODEM LOSS POS SATPAM
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 475Closed 453Resolved 12
Meta
Customer ALAM NGARIUNG RESORTStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1035 | in_progress | MODEM LOSS A/N CITRA CUSTOMI |
| #1034 | in_progress | MODEM LOSS A/N ANISA MADRONI |
| #1033 | in_progress | PERBAIKAN MODEM LOSS A/N CITRA CUSTOMI |
| #1032 | in_progress | PERBAIKAN MODEM LOSS A/N HARYANTI YANTI |
| #1031 | in_progress | PERBAIKAN REDAMAN TINGGI A/N NENG IDA |
| #1028 | closed | PERBAIKAN ODP LOSS 7.2.6/8 |
| #1027 | in_progress | PERBAIKAN MODEM A/N MUHAMMAD ROHMAN |
| #1024 | closed | PERBAIKAN BROADBAND A/N OCIH ABIZAR |
| #1023 | in_progress | PERBAIKAN BROADBAND A/N SRI ARIANTI |
| #1022 | closed | PERBAIKAN BROADBAND A/N FERA ERLINDA |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #972 | closed | PENGECEKAN FO CUT DI ALAM NGARIUNG |
| #950 | closed | PENGECEKAN MODEM LOSS KAMAR SASAK |
| #949 | closed | PENGECEKAN LINK ALAMNGARIUNG |
| #921 | closed | KONEKSI OFF |
| #894 | closed | MANAGE SERVICE - PT ALAM NGARIUNG |
| #771 | closed | MODEM LOSS KAMAR KADAKA |
| #765 | closed | PENGECEKAN AP OUDOOR |
| #705 | closed | PROJECT INSTALLASI CCTV ALAM NGARIUNG |
| #644 | closed | PENGECEKAN AP OUTDOOR DAUN OFFLINE |
| #643 | closed | MODEM KAMAR MERATUS LOSS |
Raw JSON
{"id":740,"customer_id":3,"ticket_type":"corporate","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":14,"assigned_role":"subscriber","request_by":"BUDI","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"PENGECEKAN MODEM LOSS POS SATPAM","description":"<p>Mendapatkan laporan dari pelanggan bahwa perangkat di lokasi mengalami kondisi LOS. Setelah dilakukan pengecekan melalui sistem OLT CDATA, status perangkat terdeteksi offline dan nilai redaman tidak terbaca.</p>\r\n<p>Sehubungan dengan hal tersebut, akan dibuatkan tiket serta dilakukan penjadwalan maintenance ke lokasi untuk proses pengecekan dan penanganan lebih lanjut.</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/06/Screenshot-2026-06-15-at-15.58.40.png\" border=\"0\" alt=\"Attachment\" width=\"808\" style=\"max-width: 100%;height: 469px\" /></p>\r\n<p> </p>","status":"closed","priority":"medium","created_by":7,"created_at":"2026-06-15 15:59:08","updated_at":"2026-06-18 07:54:05","last_activity":"2026-06-18 07:54:05","company_name":"ALAM NGARIUNG RESORT","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"Ronald Maradona","reply_count":3,"assignees":[{"type":"employee","value":"14","display_name":"Ronald Maradona"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"http://portaljagad.rafatek.net/wp-content/uploads/2026/06/Screenshot-2026-06-15-at-15.58.40.png, http://portaljagad.rafatek.net/wp-content/uploads/2026/06/1000531694.jpg","replies":[{"id":1205,"user_id":22,"display_name":"Noc Rafatek","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: June 17, 2026 10:00 am<br>• Created By: Noc Rafatek<br>• Assigned To: Ronald Maradona, TS<br>• Status: changed from Open to In Progress","created_at":"2026-06-17 08:33:59"},{"id":1209,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal June 18, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-06-17 21:11:31"},{"id":1220,"user_id":15,"display_name":"M Fikri Abillah","reply_text":"Untuk pos satpam sudah up kembali, permasalahan kabel bending di pipa\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"http://portaljagad.rafatek.net/wp-content/uploads/2026/06/1000531694.jpg\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n ","created_at":"2026-06-17 21:51:27"}]}