MANAGE SERVICE - PT ALAM NGARIUNG

{"id":894,"customer_id":3,"ticket_type":"corporate","eyzet_customer_id":"","eyzet_customer_name":"","employee_id":5,"assigned_role":"noc","request_by":"BUDI","topic_id":1,"subtopic_id":3,"channel_id":4,"subject":"MANAGE SERVICE - PT ALAM NGARIUNG","description":"<p>Pengecekan internal PT Alam ngariung </p>","status":"closed","priority":"high","created_by":8,"created_at":"2026-07-14 17:01:19","updated_at":"2026-08-08 07:32:33","last_activity":"2026-08-08 07:32:33","company_name":"ALAM NGARIUNG RESORT","topic_name":"Technical","subtopic_name":"Managed Services","channel_name":"Direct Info","status_label":"Closed","employee_name":"Muhammad Naufal Iskandar","reply_count":14,"assignees":[{"type":"employee","value":"5","display_name":"Muhammad Naufal Iskandar"},{"type":"role","value":"noc","display_name":"NOC"}],"images":"","replies":[{"id":1624,"user_id":8,"display_name":"Ardani Sadid Khairullah","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: July 24, 2026 9:00 am<br>• Created By: Ardani Sadid Khairullah<br>• Assigned To: Muhammad Naufal Iskandar, NOC<br>• Status: changed from Open to In Progress","created_at":"2026-07-15 10:54:16"},{"id":1755,"user_id":22,"display_name":"Noc Rafatek","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: July 27, 2026 9:00 am<br>• Created By: Noc Rafatek<br>• Assigned To: Muhammad Naufal Iskandar, NOC","created_at":"2026-07-24 08:32:27"},{"id":1795,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal July 28, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-07-27 21:11:32"},{"id":1809,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal July 29, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-07-28 21:11:31"},{"id":1826,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal July 30, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-07-29 21:11:32"},{"id":1837,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal July 31, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-07-30 21:11:31"},{"id":1857,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal August 1, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-07-31 21:11:33"},{"id":1869,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal August 2, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-08-01 21:11:35"},{"id":1883,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal August 3, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-08-02 21:11:30"},{"id":1900,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal August 4, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-08-03 21:11:30"},{"id":1909,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal August 5, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-08-04 21:11:31"},{"id":1937,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal August 6, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-08-05 21:11:31"},{"id":1957,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal August 7, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-08-06 21:11:32"},{"id":1988,"user_id":0,"display_name":"","reply_text":"Tiket ini secara otomatis dijadwalkan ulang ke tanggal August 8, 2026 oleh sistem karena status sebelumnya belum selesai.","created_at":"2026-08-07 21:11:31"}]}