Ticket / VITRIA HONG
PERBAIKAN MODEM LOSS A/N VITRIA HONG
Pattern stats, related by pattern, related by customer, raw ticket payload.
Pattern stats
Total 667Closed 636Resolved 12
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Customer VITRIA HONGStatus closedPattern LOS / optical power high attenuation
Related by pattern
| ID | Status | Subject |
|---|---|---|
| #1304 | in_progress | MODEM LOSS A/N NINING SUNINGSIH |
| #1303 | open | Modem mmengalami LOSS A/N ATIK NIRMALASARI |
| #1302 | open | Modem mmengalami LOSS A/N AHMAD PRIYANTO |
| #1301 | in_progress | MODEM LOSS A/N CHOIRIAH HERMAWAN |
| #1299 | in_progress | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1298 | closed | MODEM LOSS AN FAYZA NURSALSABILA PUTRI |
| #1297 | in_progress | MODEM LOSS AN MOCH RIZKI |
| #1296 | in_progress | MODEM LOSS AN SINTA DELLA |
| #1295 | in_progress | MODEM LOSS AN POS PONDOK KENCANA |
| #1292 | closed | MAIN LINK DOWN ALAMNGARIUNG RESORT |
Related by customer
| ID | Status | Subject |
|---|---|---|
| #1236 | closed | PERBAIKAN BROADBAND A/N Vitria Hong |
Raw JSON
{"id":915,"customer_id":537,"ticket_type":"broadband","eyzet_customer_id":"211012gqyx31@cap.net","eyzet_customer_name":"VITRIA HONG","employee_id":34,"assigned_role":"subscriber","request_by":"VITRIA HONG","topic_id":1,"subtopic_id":2,"channel_id":1,"subject":"PERBAIKAN MODEM LOSS A/N VITRIA HONG","description":"<ul>\r\n<li>\r\n<p>Mendapatkan laporan dari pelanggan bahwa perangkat di lokasi mengalami kondisi LOS. Setelah dilakukan pengecekan melalui sistem Eyzet, status perangkat terdeteksi offline dan nilai redaman tidak terbaca.</p>\r\n</li>\r\n<li>\r\n<p>Sehubungan dengan hal tersebut, akan dibuatkan tiket gangguan serta dilakukan penjadwalan maintenance ke lokasi untuk proses pengecekan dan penanganan lebih lanjut.</p>\r\n<p class=\"aligncenter\"><img class=\"aligncenter\" src=\"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/Screenshot-2026-07-19-at-06.39.29.png\" border=\"0\" alt=\"Attachment\" style=\"max-width: 100%;height: auto\" /></p>\r\n<p> </p>\r\n</li>\r\n</ul>","status":"closed","priority":"medium","created_by":7,"created_at":"2026-07-19 06:41:27","updated_at":"2026-07-19 21:10:55","last_activity":"2026-07-19 21:10:55","company_name":"VITRIA HONG","topic_name":"Technical","subtopic_name":"Maintenance","channel_name":"WhatsApp","status_label":"Closed","employee_name":"rahmat hidayat","reply_count":2,"assignees":[{"type":"employee","value":"34","display_name":"rahmat hidayat"},{"type":"role","value":"subscriber","display_name":"TS"}],"images":"https://portaljagad.rafatek.net/wp-content/uploads/2026/07/Screenshot-2026-07-19-at-06.39.29.png","replies":[{"id":1669,"user_id":7,"display_name":"Muhammad Ichwani Iskandar","reply_text":"<strong>Schedule Created</strong><br>• Scheduled Date: July 19, 2026 7:20 am<br>• Created By: Muhammad Ichwani Iskandar<br>• Assigned To: rahmat hidayat, TS<br>• Status: changed from Open to In Progress","created_at":"2026-07-19 07:20:04"},{"id":1678,"user_id":34,"display_name":"rahmat hidayat","reply_text":"Sudah aktif tapi lupa di foto🙏","created_at":"2026-07-19 20:58:10"}]}